Latest CRM Blog
Three Infor for IBM iSeries
Enterprise applications vendor Infor has released three new software modules that plug into its XA ERP software, which runs on IBM iSeries servers. Called Infor’s ERP XA MES Suite, the new modules – entitled Lean Execution and Planning; Manufacturing Data & Communication; and Quality Management – update extant quality management and data collection tools offered […]
CXO on SaaS and BI in India
CXO Today is running a piece worth reading entitled “BI Vendors Play the Good Host” by Rajendra Chaudhary. In the piece, Chaudhary summarizes the effect of the SaaS model with customer relationship management applications vis-à-vis its effect on the Business Intelligence community. At center is a statement by Bhavish Sood of (wouldn’t you know it?) […]
Ripples from “Most Important Announcement Salesforce.com Has Ever Made”
After a period of relative quiet of, what, two or three weeks, Salesforce.com CEO Marc Benioff has arisen again to enter industry media quotelines. Last week, he hit the media with “the most important announcement Salesforce.com has ever made,” and naturally the story wouldn’t possibly end there. As The Chump reported Wednesday, Salesforce.com has opened […]
CEM programs in U.S universities
Need proof that Customer Experience Management is here to stay? Check out the business department course list at the local university. Though CEM’s big brother CRM has been a permanent installation in MBA programs for some years now (Rutgers University has a full-on Customer Relationship Management Resource Center), CEM is now being installed at more […]
SAS high on success
Not quite sure if SAS is punch drunk or slap happy, but the fact is that they’ve now got two new official kudos to claim. SAS representatives today announced that, “in a double-punch,” the firm has been recognized by IT market research and advisory firm IDC as the largest predictive analytics vendor in the worldwide […]
Gates gets GETS
Genesys Telecommunications Laboratories, Inc., an Alcatel company, has announced that Gates Corporation (no relation, but in fact a division of US $4 billion-valued UK-based Tomkins PLC), has implemented the Genesys Enterprise Telephony Software (a.k.a. GETS) platform. Gates bills itself as the only non-tire producing rubber company with sales and manufacturing operations in all of the […]
04’s sign? Capricorn!
Ireland-based CRM specialist Capricorn Ventis Limited has announced the signing of an agreement with field sales software specialist O4 Corporation to deliver O4 software in Ireland. CVL hopes to pitch O4 to companies in the consumer packaged goods markets using CRM packages such as Siebel, Sage and Microsoft – a large market, then. O4’s field […]
Spinning a BackWeb
BackWeb Technologies Ltd., a provider of solutions designed to offline enable web applications, and Salesforce.com today announced that BackWeb’s Offline Service for Salesforce will be demonstrated at Dreamforce 2006, and will be available via general release on AppExchange by early 2007. The BackWeb Offline Service for Salesforce offers expanded offline use of Salesforce even when […]
Glueck doesn’t Love Google
The Chump’s not too surprised: It was only a matter of time before someone came out against keyword-based search advertising. That man is Travelocity chief marketing officer Jeff Glueck and his “mission” is covered on ZDNet.com. Glueck took to the soapbox at the Shop.org Annual Summit, an event billed as “The Premiere Gathering of Internet […]
Glueck doesn’t ? Google
The Chump’s not too surprised: It was only a matter of time before someone came out against keyword-based search advertising. That man is Travelocity chief marketing officer Jeff Glueck and his “mission” is covered on ZDNet.com. Glueck took to the soapbox at the Shop.org Annual Summit, an event billed as “The Premiere Gathering of Internet […]