Latest CRM Blog
The i in IBM
IBM has thrown Dell the gauntlet over small-business users today by launching a System i server configured for customers with 100 seats or fewer of SAP’s business management software. To attract those users, announced IBM, the IBM System i 520 Solution Edition is attempting to out-customize Dell’s PowerEdge server, offering more security, virus protection, database […]
Voice gets louder
Voice Print International has acquired privately held firm Syntora, Inc., a provider of agent performance optimization solutions for contact centers. Voice Print International is a developer of integrated interaction recording and workforce optimization solutions. Voice Print sees the acquisition as an opportunity to enhance its Activ! Performance Suite of contact center solutions, improving the degree […]
A lowdown on CEM – part 2
Almost five hundred years after Magellan sailed around it, the world – and the business world in particular – has once again become flat. Thanks to the expansion of multinational companies and ever-increasing speeds provided by high-tech computer solutions, work can be carried out in locations thousands of miles apart while product is shipped anywhere […]
Green Beacon stands alone
Watertown, Mass.-based Green Beacon Solutions, a CRM, ERP and marketing automation services provider (and partner of Microsoft and Onyx), has announced the acquisition of competitor MSC eConsulting. Terms of the deal were not disclosed. A small firm no more, the legend of Green Beacon began in 2001 with US $3,000 in start-up capital. Today, the […]
i-flex teams with some bigger cousins
Well, i-flex isn’t the biggest of companies, but it certainly knows how to choose its allies… Oracle and i-flex representatives said today the companies will collaborate to provide joint banking customers with infrastructure, services, and support for enterprise applications, core banking, and risk management. The banking collaboration will combine the business and IT architectural leadership […]
Another ZDNet list
ZDNet’s got another list you might want to have a look at. Headily titled, “10 things you should know about customer relationship management,” it manages to encompass some good material on the fundamentals. Article author Tom Mochal wrote the piece – which delivers pretty much what its Spartan title indicates – in order to “help […]
Benioff makes “most important announcement Salesforce.com has ever made”
Marc Benioff knows how to make attention-grabbing statements and today he laid down a stereotypical whopper: "This is the most important announcement Salesforce.com has ever made," said the CEO / chairman. Um, really, Marc? The jist of the earth-shattering news is that Salesforce.com has opened its code to outside developers for the first time with […]
NetSuite offers lifetime fixed price
Never mind “sticker shock.” The Chump’s about to go into cardiac arrest over the offer put forth from NetSuite. The on-demand business software suite provider has announced a package for those jumping ship from Salesforce.com: Switch now and get a lifetime subscription price fixed at the price of your most recent invoice. As a bonus, […]
NET goes Microsoft
A switch of big guys for Network Equipment Technologies is coming next year, as Oracle is out and Microsoft Corporation is in. Microsoft representatives were proud to announce that Network Equipment Technologies Inc., a provider of multiservice network exchange solutions for government and enterprise clients, has chosen Microsoft Dynamics AX for its enterprise resource planning […]
SAP: C’est chic, c’est magnifique!
SAP AG is no Europhobe. To prove it, SAP representatives have announced it will provide enhancements to mySAP ERP to assist businesses and banks worldwide in “reap[ing] the benefits of the upcoming Single Euro Payments Area (SEPA) to increase the efficiency of cross-border electronic payments within Europe.” According to those fantastic folks at Wikipedia, the […]