Latest CRM Blog
Verizon in Sweden
Verizon Business today announced that it will provide IFS of Sweden with a standardized wide area network infrastructure, in order to consolidate management of 60 global sites. The new agreement extends an existing relationship between the companies. Under terms of the agreement, Verizon Business will implement an MPLS-based managed private IP network that will centralize […]
Intelliworks in school
Intelliworks, Inc., a provider of actionable CRM for higher education institutions, announced that Washington University in St. Louis has chosen Intelliworks CRM software for their full-time MBA and professional MBA programs. The Intelliworks solution is already in production for the executive education programs at Washington U’s Olin Business School. In the first phase of CRM […]
ASUG calls CRM forum
Reportedly the world’s largest customer-run community of SAP professionals, the Americas’ SAP Users’ Group (carrying the unharmonious acronym ASUG), has announced its Customer Relationship Management Forum for October 22-25 at the JW Marriott Starr Pass Resort in Tucson, Arizona. The CRM Forum seeks to feature customer-driven education and insights into how SAP customers are leveraging […]
Big big call center opened in China
Universal Travel Group, through its subsidiary Yu Zhi Lu Aviation Service Company Ltd. operating as a China-based aviation services company, announced today that it has commenced operations at its new World Journey Call Center located in Shenzhen, China. The new facility has a staffing capacity of more than one hundred operators, and will serve as […]
On eleven bad speeches and thanatophobia
Not strictly CRM at all, but The Chump stumbled upon this beauty of a recent post over at MPDailyFix.com (the “MP” standing for “Marketing Profs,” reflecting the bias of the blog). Entitled, “Top 10 Worst Marketing Speeches,” the piece can be forgiven its banal list format for its tight succinctness. The Chump’s going to go […]
ResponseTek readies response
Customer experience management software and solutions provider ResponseTek Networks Corp. and Lloyds TSB, having announced a joint Customer Service Week project, are probably quite busy as you read this. Through Friday, ResponseTek will be collecting and analyzing customer experience information provided by Lloyds TSB customers. Using information collected by the ResponseTek:CEM solution, ResponseTek’s customer experience […]
New sector, new product, new market for new product
Now here’s one way to sell your product. Create a whole new sector and then sell your one-of-a-kind solution to them. FTS, a provider of billing and CRM solutions for communications service providers has gone ahead and done just that today. First, the FTS brain trust announced the creation of a radical new sector of […]
Quite a Catalyst
Now this is a huge project and a major catalyst: Eight leading telecommunications companies have announced the launch of the collaborative “Product and Service Assembly TeleManagement Forum Catalyst” project. The Catalyst Eight include Atos Origin, Axiom Systems, BT, Cable and Wireless, Celona, Huawei, Oracle and TeliaSonera. The project goal as stated “aims to create a […]
A lowdown on CEM – part 1
As multinational companies expand daily, and adding business across the globe is now as easy as moving to the next city once was, it’s no wonder the business philosophy of customer relationship management (CRM) is growing in mammoth leaps and bounds. It should also come as no surprise that within the CRM paradigm other schools […]
More Zilliance
Zilliant, provider of data-driven price management software solutions for business-to-business companies, today announced the general release of the Zilliant Precision Pricing Suite version 6.0. ZPPS 6.0 enhancements touted include improved graphical user interface; new decision-support capabilities; enhanced capabilities to manage and analyze complex price agreements; new comparative impact summaries and scenario development capabilities; and new […]