Latest CRM Blog
Oracle in Oz
In a move made possible by the massive Siebel Systems acquisition, Oracle Corp. has announced the creation of a customer relationship management business unit in Australia, a unit that will support Oracle’s newly acquired customer base of Optus, Telstra, Westpac and others. Mark Innes, former Australia/New Zealand managing director of WebMethods, was named leader of […]
PRM? What the heck is PRM?
NetSuite, Inc. today announced an addition to its flagship NetSuite product and in NetSuite CRM+: NetSuite Partner Relationship Management plus (or, you guessed it, PRM+). PRM is a philosophy within the CRM philosophy which focuses on partners as customers. NetSuite sees itself as a pioneer in second-generation PRM as, in 2003, the firm introduced joint […]
Socket to ‘em
FireSocket, a software company providing solutions for automotive dealers, today announced significant enhancements to its enterprise-wide customer relationship management platform DealerSocket. The upgrade focuses on the automotive service department and includes dynamic appointment scheduling, service management and follow-up support tools. FireSocket focused the new features on the areas of automotive service and repair, stating within […]
Everything — including Oracle — is bigger in China
From anyone else it might be called bragging, but this is Oracle. Oracle will buy 21 firms to act as subsidiaries in the country, declared Wang Chunwen, general manager of Oracle’s Enterprise Management Software Service in China. Oracle currently has five subsidiaries in China. Wang stated that China has become the fastest growing market for […]
Oracle’s new Sleepycat awakens
Oracle is putting another of its acquisitions to work, as company officials announced today the release of its first version of the core Berkeley DB embedded database since acquiring the software through its February purchase of open-source developer Sleepycat Software. First developed in 1991, Berkeley DB is the core version of the Sleepycat embedded database, […]
“Glorified address book” switched off
Another mid-sized company has switched CRM systems; so, no huge news there. However, you’ve got to love the unabashed honesty of Australian customer Superior Water Tanks, whose spokesperson called the replaced Legrand CRM system as “a glorified address book.” Nice. Seeking functions such as mobile device accessibility and MYOB integratability, Superior Water Tanks reported to […]
Addiction is good
Positive addiction? John I. Todor, Ph.D. sure thinks so. Todor is the managing partner of The Whetstone Edge, LLC, a customer experience consulting and training firm that applies scholarly research on human behavior to buyer-seller dynamics. The psychological principles which are Todor’s specialty have been encapsulated in a book to be published by Silverado Press. […]
SAP’s third wave
Here comes the wave (officially): SAP AG’s third wave of its SAP CRM on-demand solutions, just made available and right on schedule according to the firm’s quarterly product roadmap. The SAP service on-demand solution is designed to assist service managers in consolidating and tracking service tickets; in establishing rule-based escalation for follow-up; and in adhering […]
News from tomorrow, Australia
And finally, an announcement from Australia, where it is literally already tomorrow today. IT services provider Unisys has won a deal with with Racing Victoria Limited (RVL) to provide support, IT infrastructure services and CRM software to integrate marketing strategies across all affiliated racing clubs throughout Victoria. Unisys will tailor the Epiphany CRM application, using […]
New Generation’s new generation
New Generation Computing, a provider of product lifecycle management, global sourcing solutions and enterprise resource planning software for the apparel and sewn products industries, today announced major enhancements to much of its line. NGC unveiled the 2006 releases of its RedHorse, e-PDM and e-SPS solutions at Material World New York today. Product enhancements to RedHorse […]