Latest CRM Blog

Microsoft a winner…

Yeah, like Microsoft needs more adulation. Yeah, surrrrrrrrrrrrre. Actually, come to think of it… Microsoft Corp should be proud, indeed, to have taken CRM Magazine’s 2006 CRM Market Leader Awards in both the midmarket suite CRM and small business suite CRM categories with Microsoft Dynamics CRM 3.0. Additionally, Microsoft CRM general manager Brad Wilson took […]

Siemens on the telephone

Siemens is banking on VoIP and telephony, with new product for both. The firm recently introduced the new Siemens Gigaset S450IP which features multiple lines, fixed line and internet telephony functions. And it’s targeted for the small business. Also touted is the programming feature allowing memory to hold up to four different VoIP numbers; — […]

Prizes from Gartner’s garden

Vertical Solutions, Inc., a developer of customer relationship management software, announces that its customer, General Binding Corp., a developer of document finishing equipment based in Northbrook, Ill., has won the 2006 CRM Innovator Award from Gartner, Inc. The award was presented at the Gartner Customer Relationship Management Summit late last week. GBC’s winning CRM strategy […]

RWD’s new CRM

RWD Technologies, Inc., a company that provides human performance improvement solutions and services, announced today the release of the suite RWD CRM Optimization Services. RWD CRM seeks to assist organizations align the three critical components of CRM success — customer experience, customer strategy and employee performance. RWD CRM optimization services include the “RWD CRM Performance […]

Oracle releases Capture

Oracle releases Capture And another product from the big boys this week. Oracle today introduced Oracle Remote Data Capture Onsite, a next-generation electronic data capture system designed to simplify the collection of clinical data and the deployment of EDC studies at clinical trial investigative sites. Oracle Remote Data Capture Onsite is an interface that can […]

Centive bought

Centive, an on-demand sales compensation management provider, announced today that Berggruen Holdings, a private investment firm with over one billion US dollars in assets, has acquired the CompCentral business unit into Incentive Technology Corp. CompCentral is an enterprise incentive management solution with an installed base. The acquisition of the CompCentral business includes the intellectual property […]

Excitement in Sarasota

Dynamism in Sarasota? Stop the presses! O, yes, it’s true. That haven of the American’s retirement lifestyle and university partying, Sarasota, Fla., has awarded Hansen Information Technologies a US $1.1 million contract to provide the Hansen 8 Community Development and Regulation solution to the city. Hansen is a leading provider of software applications for the […]

Callidus takes a blue ribbon

Callidus Software Inc. has caught a rising star, and it is theirs. New trophy-toters Callidus has announced its bagging of CRM Magazine’s Rising Star Award for “raising the bar in customer-centric solutions and initiatives in sales performance management.” Award recipients were selected by CRM Magazine’s editorial staff. With its first annual CRM Rising Star Awards, […]

Free support

Support Fusion, provider of web-based helpdesk, CRM, and business process solutions has announces the immediate availability of its web-based helpdesk application service for commercial and non-profit organizations of all sizes. And it’s free! Support Fusion is also offering a free “needs assessment” service in order to assist companies in defining their business requirements, and also […]

Pacific in the Far East

PacificNet Inc., a leading provider of CRM and telemarketing services, call center, interactive voice response and value-added services in China, announced today that its PacificNet Epro subsidiary has been selected by NanJing Airlines International Ticketing Center to provide CRM consulting, and call center operation management training services. This combination call center / CRM consulting project […]