Latest CRM Blog
55 CRM stories and life-lessons if you seek
Despite what some would have you believe, the notion of “Customer Relationship Management” is no product or list of products that will establish a system for your business to more effectively deal with clients. If anything, modern CRM is a philosophical mission statement of interpersonal dynamics upon which software is used to facilitate. You could […]
Swapping tales of implementation
DestinationCRM 2006 in San Jose, Calif. is in full swing and businesses in banking and financial services are daily stepping up to the mic to detail their experiences with the CRM implementation process. “Leading the Finance Industry Forward” introduced Eric Acree, executive vice president of operations for Vantage Credit Union, a full-service nonprofit financial cooperative. […]
Pretty creative
Creative Manager Inc. (good name, but it ain’t Bigcheese) has released version 8.35 of its flagship product, Creative Manager Pro. Creative Manager Pro is billed as the only ad agency software and project management software for the creative design industry, created exclusively for design firms, ad agencies, in-house creative departments and creative service firms. The […]
An Echo on AppExchange
Echopass, on-demand multi-site call and contact center service solutions provider, and salesforce.com have announced the availability of the Echopass Telecenter application for salesforce.com’s AppExchange. The Echopass Telecenter application seeks to provide a pre-integrated, on-demand call and contact center solution and access to an end-to-end suite of services through the Echopass EchoSystem. The Echopass EchoSystem Service […]
Cognos a leader for the fourth time
Cognos representatives were giddy to announce their firm’s listing among CRM magazine’s “CRM Market Leaders” for 2006. In the category of CRM analytics, Cognos garnered top recognition in the business intelligence and performance management industry. This year’s nod marks the fourth consecutive listing on CRM Market Leaders chart. The 2006 CRM Market Awards honor those […]
That’s a big Net
Representatives from on-demand business software suite provider NetSuite Inc., have announced that business information providers UCG will be rolling out NetSuite to automate its front- and back-office operations. (All sounds relatively normal in another tale of sale from the Chump, but wait!) UCG plans to deploy more than 700 user seats of NetSuite, reportedly making […]
NetBank nets excellence nod
NetBank, Inc., a financial services provider and parent company of NetBank, has announced that NetBank was recently named one of six finalists for Gartner’s CRM Excellence Award. Gartner’s CRM Excellence Award finalists show how companies were chosen for the success in “successfully tackling the challenges when trying to get CRM right and by showing “how […]
Free cheese
Speaking of “countless internet-based businesses” in press material, Bigcheeseware has announced that they, too, want to “grab the opportunity” to “seize the market” by providing free trial sessions. “Today,” announced the Bigcheeseware folk announced, “Bigcheeseware exploits one of internet marketing’s most important contribution – Free Trials.” Free Trials, in caps, mind you, so you know […]
CRM implementation vs. employee culture
According to research recently undertaken by connectivity software vendor ND-Metascybe and Computing magazine, employee culture presents the biggest problem to success in public-sector CRM implementation. Two hundred fifty-eight e-government and council IT heads were polled in the survey, with 42 percent of respondents remarking that it has been unexpectedly difficult to get employees to adopt […]
Oracle, probably
Only a company of this standing can command such a headline: “Oracle’s Profit Probably Rose as Acquisitions Boosted Sales.” You have to love that “probably.” Analysts expect Oracle Corporation to report a first-quarter fiscal year profit, thanks to some US $20 billion in acquisitions. The estimates have Oracle’s numbers rising 19 percent to a total […]