Latest CRM Blog
3i think so
An article over at ArcWeb.com carries some reportage from 3i Infotech on that firm’s recent acquisitions of Formula Ware, Datacons, SDG Software and G4 Software Technologies. The latter three are India-based software companies, and ArcWeb sees this as “a clear signal about its business focus on the ERP market, albeit in the SMB segment.” 3i […]
Big Machines and no. 23
It’s good to see BigMachines is back in the news. For the Chump, the only thing better than getting to report serious business news with the words “Big” and “Machines” is the wonderful surprise entrance into a rather typical “big sale in salesforce.com’s house”-type story of a living legend. To wit: BigMachines, Inc., a provider […]
This is the Vtrenz
Vtrenz, Inc. has announced today its working arrangement with Microsoft to integrate its patent-pending Vtrenz iMarketing Automation platform with Microsoft Dynamics CRM 3.0. Vtrenz, in collaboration with Microsoft, hopes to develop a tight integration allowing organizations to establish a closed-loop lead to sale processes. The project is designed to address the mid-market organizations market with […]
Africa still attempting to attract call centres
Africa continues to move up in the tech world, and Kenya made a big score within the hotly contested exploitable market. Capital city Nairobi will host the first African business process and outsourcing and call-centre conference this month. The conference will provide a forum for international investors and outsourcing companies to meet local operators and […]
Analysys on VoIP
Researchers over at Analysys have cranked out a few numbers that the Chump would like to share with y’all. A reading from the book of “Forecasting the Commercial Impact of Wireless VoIP in the USA and Western Europe,” then. By 2012, according to Analysys, cellular VoIP services are forecast to generate revenues of US $18.6 […]
More call-centre job migration
The passage of call center jobs moves inexorably again, and this week Scotland loses some while Canada loses quite a bit. Air Canada has announced the imminent layoffs of 280 at their call centres and airports across the country beginning in October; over half the job losses will hit Toronto. The announcement came despite reports […]
Biggies go in on VoIP
Big guys Intel Corporation and Siemens Communications today announced the establishment of a technology relationship between the two companies that includes an agreement to collaboratively create open unified communications solutions based on voiceover internet protocol. Under terms of the agreement, Intel and Siemens will jointly fund and cooperatively conduct research focused on secure wireless networks. […]
Should a BlueCat cross your path…
Security solutions provider BlueCat Networks has announced the latest release of its Proteus and Adonis appliances. A number of features have been added to the Proteus Enterprise IPAM Appliance, including built-in external authenticator tests; improved zone templates for increased automation and time savings and advanced support for VoIP, with integrated electronic numbering and vendor client […]
New Nortel out there, old Nortel in Brazil
A pair of pieces of news from communications solutions provider Nortel to start the week off… First up is the release of Nortel Contact Recording and Nortel Quality Monitoring solutions. Nortel’s Nortel Contact Recording and Nortel Quality Monitoring suite, developed in tandem with Witness Systems, seek to allow businesses to record and monitor customer interaction […]
UCN hits the plateau
UCN, a provider of on-demand contact handling software and business telecommunication services delivered over the UCN national VoIP network, today announced a deal with Plateau Systems. Plateau is a leading provider of software for developing, managing and optimizing organizational talent, and has implemented UCN inContact. Based in Arlington, Va., Plateau provides learning management systems and […]