Latest CRM Blog
Testing one, two, VoIP…
Minacom, service quality test automation supplier to telcos and cable MSOs, and Sunrise Telecom Incorporated, a solutions provider for testing and monitoring solutions for voice, video, data services and next-generation digital multimedia, announced today they will work together to provide integrated test solutions for telcos and cable multiple system operators offering VoIP and IP-Video services. […]
Clear Edge for the little guy
Covad Communications Group, Inc., a provider of integrated voice and data communications solutions, used the Fall 2006 VON Conference & Expo to announce the nationwide availability of Covad ClearEdge Office. Covad is billing Clear Edge Office as the first combination of VoIP and high-speed internet built specifically for “very small businesses.” Covad promises that with […]
Empirix … et Voilà!
Also announced from the Fall VON 2006 show, was Empirix Inc.’s statement that Voilà IP Communications (fantastic name there) has implemented monitoring of its VoIP services with Empirix’s Hammer XMS. Frost & Sullivan’s Product of the Year for 2005, Empirix Hammer incorporates the signaling, media analysis and call correlation capabilities in evaluating live network traffic […]
Columbia’s NexT investment
Now here’s a nice show of confidence: A fat US $25 million investment from Columbia Partners Private Capital, the private investment group of Washington, D.C.-based Columbia Partners L.L.C. NexTone were the recipients of the investment, a chunk of change that brings NexTone’s total private funding to US $92.5 million. Earlier venture investors in NexTone include […]
NeuStar finds partners
Representatives of NeuStar, Inc. today announced the expansion of its SIP-IX Industry Alliance Program. Seven service provider and technology partners were added to program which seeks to provide interoperability with SIP-IX. Newly added partners include AcmePacket, BroadSoft, iBasis, NexTone, Sonus, Sylantro, and XO Communications. The group is rounded out by technology / IXP partners Equinix […]
Acme for X
Acme Packet, the session border control solutions provider, and XConnect today announced that Acme Packet Net-Net session border controllers have been certified XConnect Ready, having undergone interoperability testing based on SIP signaling and ENUM queries with the XConnect peering network. XConnect is a provider of VoIP peering services. Acme Packet SBCs have been certified with […]
Call-center Hungary in Miskolc
Sykes has opened a second call center in Miskolc, Hungary, paving the way for more than 200 new jobs for this city of 180,000. The center has operated at full occupancy from day one, thanks to Sykes obtaining the commission to both build and operate the electronic customer service system for the national transportation company […]
G-Log logs in
Oracle appeals to the transport market today, announcing the general availability of Oracle Transportation Management 5.5. The release represents the first production out of Oracle subsumee G-Log. The newest version of Oracle Transportation Management seeks to integrate and streamline global transportation planning and execution, freight payment and business process automation on a single platform. Oracle […]
AMC also builds for mySAP
AMC Technology, L.L.C., a provider of multi-channel integration solutions for contact centers, today announced the general availability of application adapter mySAP 5.0 Interaction Center WinClient. In supplement to existing AMC Technology solutions for SAP Interaction Center using SAP ICI or SAPphone, AMC’s new product adds an enhanced agent dashboard. The new solution leverages AMC’s Multi-Channel […]
K is for Kobayashi
Does one of those K’s in “ITM-Japan K.K.” stand for “Kobayashi”? It does today, as ITM-Japan has announced the appointment of Naoki Kobayashi to the position of customer relationship management president. Three-year-old ITM-Japan is a leading organization for IT business management solutions in Japan, acting as representative for ITM-Software, USA. With new headquarters in Shibuya […]