Latest CRM Blog
Something Windows this way comes
(Cue dramatic foreshadowing music…) Just when you thought you knew your Windows operating system… A new force is entering the market… Familiar, yet different… A cause for celebration, a cause for anticipation, a cause for… Horror! (The stringed strains from Alfred Hitchcock’s “Psycho.”) Well, okay, maybe not, but an update to the Windows operating system […]
CRTC upholds Canada VoIP decision
Big news for all those in the Canadian VoIP industry hit the headlines on Friday, and the biggest players lined up to take sides immediately. The Canadian Radio-Television and Telecommunications Commission, an independent public authority that regulates and supervises broadcasting and telecommunications in Canada, has upheld a ruling allowing the body to set prices for […]
Advent-ures in search enabling
Representatives of AdventNet Inc., a provider of software solutions for databases, networks and systems management, have announced the immediate availability of SQLOne Database Search Engine. SQLOne is a web-based, keyword-driven search engine designed to enable users the ability to search for information simultaneously across multiple databases such as Oracle, Microsoft SQL Server and MySQL. With […]
The envelope, please (part III)
Winners were announced at the Contact Center World Awards Conference for Best in Europe, Middle East and Africa on Friday. In addition to their high prestige factor, these awards also allow winners to advance to the “Contact Center Best of the Best” competition. Best of the Best Americas were announced in Dallas, Texas earlier this […]
The envelope, please (part II)
Meanwhile, Lagan CRM has announced that their major implementation for the Lancaster City Council has been nominated in the “Best Contact Center Network” category of the UK Communications in Business awards; they’ll be facing off against Orchestra, Leeds City Council, and Screwfix Direct. Lancaster City Council’s nomination reflects the work done in the creation of […]
The envelope, please
This week, some big award shows are gearing up to recognize the cream of the crop in the industry. Kicking things off this awards season, nominees for the European Call Centre Awards were announced by organiser CCF Magazine on Friday. The European Call Centre Awards are sponsored by Garlands Call Centres for the purpose of […]
Cross breed wins Best of Show
The cross-breeding of FrontRange Solutions and Ticomix took the “Best of Show” blue ribbon in the category of “Contact Management Systems” today at the 18th Annual International Call Center Management Conference and Exposition in Chicago. The award was given to the team’s FrontRange IP Contact Center product. FrontRange IPCC is designed to extend functionality of […]
Invisible CRM? Smart.
A new product launch comes out of Moscow today, as the excellently named desktop applications provider Invisible CRM released Smart Folder, a document synchronisation and delivery system designed to provide transparent access to the contents of EMC Documentum repositories. Smart Folder seeks to enable automated organisation and sharing of all corporate documents on any computer, […]
Saab to speak to the ‘Nation
A few items concerning the SMB Nation’s 2006 Annual Conference scheduled for September 8 to 10 at the Microsoft Conference Center in Richmond, Wa., were released today from Results Software. President / founder of CRM provider Results Software, Naseem Saab, was announced as a featured speaker and panelist. Saab presentation will be titled “Beyond CRM […]
Commerce gets a helping hand from new SAP
Back in Australia, the NSW Department of Commerce announced the completion of their two-week upgrade to the latest version of SAP’s enterprise resource planning software, MySAP 2005, as part of an ongoing drive to standardize their technology platforms. The department implemented the upgrade under the terms of the SAP Ramp-Up program, a program designed for […]