Latest CRM Blog
Direct Channel to host awards
Call centre and business process outsourcing authority ContactinGauteng has been named host Direct Channel Holdings (née Direct Channel Marketing) as its platinum sponsor for the Gauteng contact centre industry’s annual awards. “…we felt that this high profile industry event is an exclusive opportunity to position and promote our newly consolidated brand,” said Direct Channel CEO […]
Sage ACTs out
Australian Laboratory Services has reported a good CRM / bad CRM story this week. ALS has “ripped and replaced” its Sage ACT! CRM solution, complaining that it did not sufficiently synchronize data between company sites in Sydney, Brisbane, Melbourne and Perth: “Record changes made by staff in different locations would not always replicate to the […]
What a CAD!
The brain trust at Surado Solutions, a provider of customer relationship management solutions for small- to mid-sized enterprises, has revealed details regarding the next major release in its CRM product line, including the next generation of application design capabilities in Surado CRM 5.1. Entitled Surado CRM 5.1 Custom Application Designer, the program seeks to allow […]
Two Endeavor endeavors
Representatives of Endeavor Commerce made a couple of announcements today. Firstly, Endeavor’s new web controls are now available. The second announcement stated a new version of the firm’s SmartCatalog Rule Manager program is slated for October release. Primary to the new version of web controls is the allowing of simultaneous server and client side processing. […]
Package washing up on Shoretel
According to NetWorld.com, IP PBX maker Shoretel is about to release a new product that promise to integrate workflow software with phone systems. The Shoretel Salesforce.com integration package includes a software developers’ program designed to encourage the integration of third-party and Shoretel software. Another program reportedly performs the integration. In the end, Shoretel’s VoIP will […]
Deep Impact by Witness
Not since Titanic has a behemoth won this many awards on the same day. Workforce optimization software and services provider Witness Systems today announced its reception of top honors for innovation in workforce optimization and IP recording. The IP Contact Center Technology Pioneer Awards was bestowed by Customer Inter@ction Solutions. The awards honor IP contact […]
Big (five-year) deal
Convergys Corporation, a customer care, human resources, and billing services provider, announced a huge five-year professional services outsourcing contract with VIBO Telecom, Taiwan’s no. 1 3G mobile operator, to manage VIBO’s back office operations. Under terms of the contract, Convergys will continue to manage all aspects of VIBO’s customer care and billing systems. Originally, the […]
McExcellence
Data access solutions provider McDATA Corporation has a new point of pride, and a new benchmark for others to live up to. McRepresentatives were happy to announce that CRM consulting firm Ambient Consulting has placed their McCompany atop the list of high industry standards for call center customer support. Indeed, Ambient Consulting managing director David […]
A Yankee doodle dandy of a webinar
Another neat-looking webinar is on tap for all those of you into that sort of voodoo (i know you’re out there). Jacada Ltd., a leading provider of unified desktop and process optimization solutions for customer service operations, today announced the webinar entitled “Unified Agent Desktop: The Key to Improving Customer Service Effectiveness.” “Unified Agent Desktop” […]
Coremetrics for Blair
Coremetrics representatives today announced that apparel cataloger Blair Corporation has chosen Coremetrics’ web analytics platform to handle streamlined reporting for multiple sources of data. Blair will use the Coremetrics tools in the customer service sphere, and the visualization tools for its e-commerce website www.blair.com. Coremetrics’ integration with the IBM Websphere Commerce Suite, e-mail service provider […]