Latest CRM Blog
Cool, Britannia
Britannia Building Society today announced the rolling out of call centre tool QueueBuster, a solution that allows customers to hold within a queue “without being stuck on the phone.” Really. QueueBuster holds the customer in a virtual queue, letting them hang up, calling them back when at the front of the queue. Following a successful […]
Skype for Oz
Twin announcements emanated from Australia’s IW Distribution this morning. Firstly came the news that IW Distribution had launched their VoSKY Exchange, said to be the first Skype-certified solution for the business enterprise. Designed for businesses of 10 to 300 employees, VoSKY Exchange jacks into the PBX on one end and a Windows XP computer on […]
An Opus for Conseco
Verint Systems Inc., a provider of analytic software-based solutions for security and business intelligence, today announced that Conseco, Inc. has deployed Verint’s Opus solution. Conseco is a provider of insurance products and will use Verint product in its call center operations, policy holder services and medical management divisions. With Opus, Conseco hopes to improve operational […]
American Airlines sends SOS for CRM help
Here’s one certain to pique big CRM players’ interest. American Airlines has announced its search is on for an agency to handle its European customer relationship marketing business. The airline is contacting agencies directly with a brief that centres on boosting online bookings. This appears to be a key period in American Airlines’ history, due […]
Entellium, the cleaner cleaner
Entellium representatives have announced that USSI, Inc. has chosen to implement Entellium’s hosted CRM solution for spreadsheet and contact functions. The commercial contract cleaner suffered the typical problems of a growing firm using software of multiple formats and applications. Particularly of note for the firm were problems in trend analysis and that “sales opportunities weren’t […]
The force behind Open source
An interesting article listing companies that are placing their bets on Open Source.
The United States of Agresso
Agresso has its first American customer: the city of Laguna Niguel in sunny California. Laguna Niguel is a township of approximately 66,000 and sports a US $40 million budget; the city seeks to leverage the Agresso integrated government financial software system to streamline financial operations and enhance financial reporting. Agresso is currently the number-five ranked […]
Sugar for SAP
SAP representatives were pleased to announce that Indian sugar and ethanol manufacturing giant Bajaj Hindusthan Ltd. will be implementing SAP’s mySAP ERP software. mySAP ERP’s Financials, Operations and Human Capital Management solutions will be deployed in an effort to integrate and support business functions such as finance, procurement, logistics, materials, production, sales, and human resources. […]
UK financials happy about CRM
The United Kingdom’s financial services CRM users are happy! Well, a good 62 percent of ‘em at least… According to a survey of UK CRM users commissioned by CDC Software, the financial services sector is leading best practices when it comes to client management. In fact the 62 percent satisfaction ratio makes the financial services […]
“War of words” brewing over new NetSuite / Google product?
Now this could get interesting. Today (or yesterday, depending on whose press release you read), NetSuite, Inc., today announced “the first and only solution to provide complete tracking and management for search engine marketing campaigns.” Just one problem: Salesforce.com introduced their own search engine marketing campaign software, Salesforce for Google AdWords on Monday. The NetSuite […]