Latest CRM Blog
Modern ticketing in British Premier League football
The English Premiership kicked off last weekend and at least one early winner stands out: CRM firms that offer 21st-century ticketing schemes. Most recently, the just-promoted Sheffield United launching a the Talent Sport ticketing and customer relationship management system from Software4Sport. And the technological move was instantly made well necessary with the promotion: Season ticket […]
Pittwater gains Merit
From Melbourne-based Merit Technology comes the announcement of an agreement to deploy a CRM solution for Down Under’s Pittwater council. The contract is right in line with current Merit strategy, a strategy that includes lots more involvement with city councils in the NSW area; last year saw Merit deploy their CRM system for Marrickville council. […]
Captavia’s captivating cousin
Initiative Software representatives have announced the introduction of Captavia Region IS, an outgrowth of Initiative’s Captavia. Captavia Region IS is a CRM system which carries many of the same characteristics as Captavia, but supports requirements of regional economic development activities. Plain ol’ Captavia CRM specializes in areas such as information provision, marketing, sales, delivery management […]
BCM takes on CRM
Fiserv CBS Worldwide today announced that Banco Comercial de Macau has signed a license agreement to implement Fiserv’s core banking, teller services and customer relationship solutions. BCM sees the Fiserv CRM implementation as crucial to one particular segment of its business, the most recently established, TeleBCM. As you might guess, TeleBCM offers what has been […]
And into Africa
According to the Highway Africa News Agency, none other than Dr. Ernest Ndukwe, the Executive Vice Chairman of the Nigerian Communications Commission, has described the development of voiceover internet protocol as “the engine of telephony in developing countries like Nigeria” and is encouraging serious development of the technology. Ndukwe made the remarks at the three-day […]
IBM to acquire Internet Security Systems
In a story that’s not technically a CRM piece but should produce aftershocks felt everywhere in the massive computer sector, IBM today announced a definitive agreement reached to acquire and Internet Security Systems, Inc. in an all-cash transaction at a price of approximately US $1.3 billion, or US $28 per share. The transaction is expected […]
Nettlinx selects Smart IMS
Hyderabad-based internet service provider Nettlinx, in association with US-based Smart IMS, have announced plans to release VoIP services across Andhra Pradesh. Nettlinx will provide VoIP services with the help of special VoIP phones that will enable the users to reach international destinations via the Nettlinx IP network. Smart IMS is financial and technical support for […]
Broadsoft for O1 communications
VoIP application software provider BroadSoft, Inc., today announced the selection of its BroadSoft VoIP software by California-based O1 Communications, Inc. Beginning this month, O1 will leverage the BroadWorks platform to provide hosted PBX, business trunking, and IP Centrex services to small- and medium-sized enterprises and wholesalers. O1 cited BroadSoft’s position as “the industry leader in […]
Peopleline opens VoIP store in Vancouver
Peopleline Inc. announced a date for the grand opening of the company’s first VoIP store in Vancouver, Canada, today: September 1. Already Peopleline promises more outlets, with Peopleline CEO Ed Gallagher saying that the Vancouver outlet “will be used as a model for other openings in the New Year.” Peopleline sees the new outlet as […]
Can you hear them now?
Verizon Business today introduced new internet protocol-based capabilities for its contact center services and VoIP portfolio. The capabilities include IP toll-free service; IP IVR, an interactive voice- response system for contact center services; and new IP trunking options. All have interoperability with Avaya enterprise communications software. Verizon IP toll-free service promises to route incoming toll-free […]