Latest CRM Blog
For a good time, call Zoey
Minacom, a producer of VoIP test systems for telecommunications firms and cable MSOs, has introduced its Zoey interactive VoIP test agent, a customer support systems designed for providers offering self-install VoIP service. Zoey is an automated interactive voice response agent used to test service quality; subscribers can check their caller ID, as well as evaluate […]
Salesforce.com invites you
Can’t get enough of Salesforce.com CEO / chairman Marc Benioff? Salesforce.com PR has announced that Benioff will be presenting to investors on today, Wednesday, August 23, 2006 at 5:30 Greenwich Meridian Time from New York City. This is an invitation-only on-site lunch event, but a live audio webcast will be available to the public at […]
Vault-us over the Software Spectrum
Representatives of Software Spectrum, a provider of business software services and mobile enterprise solutions, announced their firm’s business alliance agreement with Vaultus Mobile Technologies, a provider of application integration and mobile corporate data access. Vaultus specializes in the extension of sales and CRM solutions, reporting dashboards, field service applications, and IT help desk applications to […]
Plans brewing at Oracle Malaysia
In Malaysia, the big boys at the Oracle Corporation announced plans to leverage on its parent company’s acquisition of Siebel and expand its own customer relationship management solutions there. The announcement came from Oracle Malaysia managing director V.R. Srivatsan at a press briefing in Kuala Lumpur. Using the domain expertise acquired from the Siebel merger, […]
Patni an undisputed leader
In press material, most companies’ PR departments like to describe their firm as “a leading” or “the leading” this or that. Today, Patni Computer Systems Ltd. has an actual real claim to such a claim. Patni, a global IT consulting and services provider, was proclaimed the leader in customer satisfaction rating among Indian offshore supply […]
Four digits = seven figures for QAS?
QAS, a supplier of address management solutions, has announced the opening of its new Auckland, New Zealand office. Not merely the typical sort of expansion seen these days in Oceania, the office is a response to the four-digit postal code system officially proscribed by the government in June. Indeed, alongside the grand opening, QAS representatives […]
Avaya upgrades
Avaya Inc., provider of business communications applications, systems and services, has released a new version of its IP-based multimedia contact center software. Called Avaya Interaction Center 7.1, the main selling point of the product is the ability to fully customize agent screens for customer transactions in phone, e-mail or chat milieus to be managed through […]
Sage contract terminated
The distribution agreement between Sage Software and GL Computing regarding distribution of Sage’s CRM product ACT! has been terminated. Though, Sage CRM Australia managing director Ross Stange was contrite about dissolving the link, saying that the relationship ended due to the ever-popular “issues” between the two firms and that “…the relationship wasn’t succeeding the way […]
Google uses the Salesforce
Now this is certainly a force to be reckoned with: a combination of Salesforce.com and Google. Hitting the market today is the new product Salesforce for Google AdWords, a tightly integrated service that promises to combine the dynamic creation of Google AdWords with the on-demand business applications of salesforce.com. The product description of Salesforce for […]
L ‘n’ UK’s CRM
L International Computers Inc., manufacturer of high-performance computers and personal technology, today announced a key strategic partnership with UK-based financing and management placement firm Capital Resources Management International. CRM International of London is supporting L International in the next stage of its development to raise financial backing and administrative assignment. This strategic partnership is part […]