Latest CRM Blog
360 coverage for Revlon
Precision Business Technologies representatives were tickled pink (and rose and rouge and crimson and…) to announce today that beauty product manufacturer Revlon has applied Precision’s Global 360 CRM software in its claims department. The business solution was deployed by Precision Business Technologies IT. The Revlon claims department reportedly deals with over 1,000 claims per day; […]
Oracle takes Philadelphia for $18 million
Perhaps Oracle is simply too big to tell when it has shot itself in the foot. Or maybe the firm thinks it has more than one leg to stand on in the case of their recent seriously troubled “Project Ocean” project. Project Ocean was begun three years ago in the hopes of replacing the city […]
Implement away, Brother!
Aspect Software, Inc. representatives announced today that Brother International Corporation will be implementing Aspect Spectrum ACD and Aspect customer self-service voice portal across its contact centers. Aspect Spectrum ACD promises to tightly integrate reliable automatic call distribution functionality with sophisticated computer telephony integration applications, in both traditional circuit-switched infrastructures and IP environments. New enhancements to […]
Lagan heaven for East Devon
Over in the United Kingdom’s efforts to get CRM up-to-date all over the island, East Devon District Council has signed a new contract with supplier Lagan for a new call-handling system. The system is designed to create a single point of enquiry for its citizens and an integrated view of all previously disparate information required […]
Bad karma
And now a tale of woe with a moral… Hugger-Mugger Yoga Products, a supplier of yoga-related products, announced an unsuccessful tale of software implementation, offering their sad story perhaps as cautionary tale. Hugger-Mugger had built its US $5 million business in typical fashion, using a variety of software products and attempting to integrate as it […]
Reach reaches for healthy share of Tirupur
Bangalore-based Reach Technologies Ltd, an integrated IT solutions provider to the soft goods industry, unveiled its Reach enterprise resource planning solution customized for Microsoft Dynamics. Reach ERP will be implemented in Tirupur over the next four months. The announcement came from the none-too-tersely titled “Collaborative Partnerships between Retailers / Brands / Designers and Manufacturers / […]
Upper-case LEIFHEIT teams with lower-case arcplan
Must be a case of opposites attracting … upper-capped LEIFHEIT, a manufacturer of non-electrical household appliances, bathroom accessories and textiles, a business intelligence platform humbly bedecked arcplan. arcplan Enterprise will underpin LEIFHEIT decision support and sales analysis via CIM-OLAP, an arcplan Enterprise-based analytical application developed by the German arcplan partner Antares Informations-Systeme GmbH. The complete […]
On the aesthetics of CRM
Everyone, it seems, is picking up on CRM. On Saturday (really), Gulfshore Technologies, Inc. representatives announced that Bonita Springs, Fla.-based medical spa facility Facial Esthetique has chosen the Gulfshore collaborative internet Office suite to manage processes in their e-commerce website, CRM management and back office. The Facial Esthetique medical program is run by owner Grace […]
JX2 on the SaaS bandwagon
It seems Marc Benioff’s approach regarding the end of software as we know it may be catching on. Co-owner of JX2 Technologies, a NetSuite business partner, Jim Spillane took time to address the media on his vision, for he has seen the future. “This is the future,” Spillane says. “SaaS is moving to the forefront […]
Capita saves jobs in Belfast (maybe)
In other insurance-industry call centre news, Prudential Insurance has outsourced its Belfast, Ireland, call centre to BPO firm Capita. The move is good news for those in the United Kingdom, as that area has since quite the number of call-centre job losses lately, and bad news for India, for whom the Prudential posts had been […]