Latest CRM Blog
Beefing up the call centre in Oz
Representatives from Australia’s MBF Health Insurance have announced evolution and upgrade to its call center operations. The six-month implementation of Genesys Outbound Voice has been completed and operations have been “beefed up.” MBF had been using a manual system that was sales-based and that did not include outbound dialling and call list automation features. (One […]
Enermet and Sonlinc for Syd Energi
From the great land of Denmark comes the announcement from Enermet and Sonlinc of the successfully integration of Enermet’s advanced automatic meter reading system AIM with Sonlinc’s enterprise resource planning system SonWin, used in customer information at Danish energy company Syd Energi. Integration was performed by Enermet and Sonlinc via Enermet’s AIMIA platform, which will […]
Billions and billions and billions owed EU firms
In Europe, customer service is at what must be an all-time low while the best of CRM and ERP systems can be neutralized without a change in mentality. So say advisors at the Customer Value Group, whose recent report on customer service in the United Kingdom and on the Continent is shocking indeed. The research […]
Swiss banking with Finacle
Infosys Technologies representatives announced that Zurich Financial Services, a leading financial services organisation in Europe, has implemented the Finacle Universal Banking Solution. The Zurich Banking Business Unit replaced extant legacy systems with Finacle core banking and CRM solutions in an effort to standardize its processes and systems across its banking brands Zurich Bank, Dunbar Bank […]
CRM called crucial, powerful in Indian retail business
Every player from bit to biggie is closely watching economic growth in India. Those who were paying attention to the CII Marketing Summit in New Delhi on Friday, however, now realize that CRM has high potential indeed on the Subcontinent. Headlining stories from the convention were figures posited by Reliance Retail president / CEO Raghu […]
Another Real Metric
Wichita, Kansas-based RealMetrics, LLC, a producer of performance metrics based on systematic testing of online service providers, representatives closed out their work week with the announcement of the addition of a new metric for performance monitoring. Said metric seeks to measure the performance of technical support response time for shared hosting and VPS hosting providers. […]
Open Solutions on both sides of the border
Open Solutions Inc., a provider of integrated enabling technologies for financial service providers, has announced an agreement with Celero Solutions. The Canadian subsidiary of Open Solutions Canada and Celero representatives have inked a contract involving a comprehensive suite of Open Solutions’ strategic products to the Calgary, Alberta-based organization for US $21.7 million. The transaction includes […]
Sage and Paper
Suddenly going on the offensive against Salesforce.com, Sage Software publicity today released the news that PaperHost, a provider of Web-based document management products and services, had chosen a Sage CRM product over one of its newly taken-on rival. Sage CRM will be implemented to support sales employee collaboration and increase customer satisfaction levels. PaperHost reportedly […]
No stock for you!
Want to purchase more Logix Microsystems stock in India? Hold it right there, says the Reserve Bank of India. As of today, RBI will allow no further purchases of shares of Logix Microsystems on behalf of foreign institutional investors will be allowed through Indian stock exchanges. RBI clamped the leash yesterday, upon finding that aggregate […]
Silicon goes Pro
Silicon Space Inc., a provider of web-based software solutions, announced today that it has joined the Google Enterprise Professional Program. With entrance into the program, Silicon Space promises the launch of a new business practice focused on enterprise search solutions using Google search. The Google Enterprise Professional Program includes developers, consultants and independent software vendors […]