Latest CRM Blog
Did you hear an ECHO?
Teleformix, a developer of CRM / eCRM software applications, is pleased to announce the upcoming release of ECHO 2.8. ECHO 2.8 is a solution designed primarily for actions of the individual agent in CRM and quality control processes. The ECHO platform seeks to more easily allow self-evaluation and monitoring of performance and reviews. Upgrades to […]
RightNow in Montana
RightNow scored another nice account today, with representatives from the Bozeman, Mont.-based firm announcing that it had been selected by Overstock.com as customer interaction solution of choice. The announcement follows yesterday’s regarding RightNow expansion at Victoria University in New Zealand. Under terms of the agreement, RightNow will provide Overstock.com with solutions for its internal contact […]
Under the Sage Rainbow
Sage Software, provider of CRM systems to charitable organizations, today announced general availability of Sage Fundraising 100 – Rainbow Edition, version 5.0. Version 5.0 represents an updated version of the software Sage produces for United Way organizations in North America. The Rainbow Edition features new enhancements (almost all based on user requests) including a new […]
Deacom ready to Blaze
Wayne, Penna.-based Deacom, Inc., producer of the DEACOM Integrated Accounting and ERP software system, announces that Blazer Industries will implement their DEACOM ERP to fully integrate manufacturing operations. The largest producer of modular space in the Northwestern United States, Blazer Industries suffered from the typical problems offered by inflexible separate software systems and labor-intensive procedures. […]
Zurich out of England, into India
All over industry and British media yesterday was a bit of sad news coming out of England. Zurich insurance firm has announced that 730 jobs will be eliminated at three British call centers, with the Newcastle call center taking a deadly 505-job hit. The Newcastle operation has been given a maximum of seven months to […]
Karnik in concord with Choridant
Cupertino, Calif.-based Chordiant Software, Inc. announced a key hire today in Prashant K. Karnik, who was named company vice president / general manager of professional services. Karnik will be responsible for worldwide customer delivery and implementation and will reports to CEO / President Steven R. Springsteel. Karnik comes to Chordiant with 25 years of experience […]
Victoria is amused
Folks at RightNow are no doubt pleased that Victoria University of Wellington, New Zealand is expanding its CRM functionality with the purchase of sales consoles for the system; RightNow has been there for Victoria for ages now, but Victoria U makes for an interesting case for the market in general, as CRM functions are so […]
And the nominees are…
Gotta love an awards show. And in this industry, nothing grabs attention like Gartner. Gartner, Inc. officials today announced the six finalists for their CRM Excellence Awards, to be presented at the Gartner CRM Summit in Chicago running September 11 to 13. The awards will be given in two categories. In the category of “Excellence […]
A QuickBooks link in Tel Aviv
Tel Aviv-based Commit Business Solutions, a management software solutions provider for small- to mid-sized computer service and support businesses, has announced the launch of its new QuickBooks Link. Certainly no mean feat, either, considering the embattled state of its home nation. “Integrating with Intuit QuickBooks was an obvious decision on our part,” announced Commit CEO […]
Number nine…number nine…number nine…
As part of Oracle’s much-ballyhooed “Applications Unlimited” program, Oracle PeopleSoft Enterprise Customer Relationship Management 9 was publicly released yesterday, though the firm unveiled the product in early June. The release promises enhancements specifically for the financial services and communications industries. Naturally, PeopleSoft 9 also comes with the hopes of increasing the use of the big […]