Latest CRM Blog
Market moves towards consolidation
According to a Gartner prediction, year 2008 will see one-third of the CRM application vendors taking part in a consolidation or acquisition deals. The activity seems to be moving from the enterprise sector to the midmarket players. A break-up of vendors who are into acquisitions includes holding companies, ecosystem providers and transitional vendors. Gartner gives […]
Property deals easier with Enterprise CRM offering
Enterprise CRM has released Property CRM which will help real estate agents to compare prospective house hunters and set up the best buy for them. The software will allow agents to gather and store valuable data regarding customers that they encounter during the sale of property. This information about leads can be used when another […]
E-governance – benefits and challenges
E-governance is rapidly finding favor with governments across the world and the US government is in the forefront of e-governance initiatives. By using the internet and other modern communication technology, governments can hope to reach out to the populace in larger numbers. The internet is a powerful medium for customer relationship management and it enables […]
On the SaaS trail
CRM can be viewed both a business strategy and as a technology. It is a strategy that tunes an organization’s focus on being customer centric; it is also a technology that provides valuable information which a company can use to deliver more value to its customers. A company needs to imbibe the philosophy of being […]
Oracle to launch on-demand CRM
The competition in the on-demand CRM field heats up a little more with Oracle planning to introduce an on-demand CRM service in the latter part of 2006. The company has yet to elaborate on how it plans to use tools and functionalities from its Siebel and PeopleSoft purchases. This SaaS offering from Oracle is going […]
Salesboom outguns the rest
A product comparison chart on the salesboom.com site that puts to rest all arguments as to which is the best on-demand CRM software out there for SMBs.
Eurogrowth in CRM industry
A little more information from Gartner shows a little more money made in the European CRM industry last year. Fuelled by the renewed business focus on revenue and customer growth, says recent Gartner analysis, total European customer relationship management software revenues totaled US $1.9 billion in 2005, representing an increase of 9.7 percent. Figures showed […]
Intelligroup alliance? Peachy Keane!
Representatives of Keane Inc., a business process and information technology services firm, today announced their firm’s alliance with Intelligroup, a provider of consulting, business process optimization and outsourcing services. The Keane strategy is to buttress its enterprise application services to help clients gain maximum value from enterprise application investments. Keane PR alongside the announcement’s release […]
Two new offerings for Leaders
Representatives of all-important consulting firm Gartner, Inc. have announced two new offerings within the Gartner for IT Leaders product suite, entitled “Application Management” and “Business Process Improvement.” Gartner for IT Leaders seeks to align an IT leader’s specific job-related challenges with the appropriate Gartner analysts and insight, and connects clients to IT peers who share […]
Pacific gets Practical
Pacific Gas & Electric Company, a giant combination natural gas and electric utility works in America, has gone live with an upgrade of SPL customer care and billing (CC&B) software. Pacific also replaced an existing CRM application with SPL CC&B’s Practical CRM software, designed especially to give utility companies the specific CRM functions they need. […]