Latest CRM Blog

Sage CRM & ERP Software Implemented at Reuters Market Light

Yesterday, Sage India announced that Reuters Market Light (RML) deployed a Sage CRM and a Sage ERP solution to automate business processes. RML, a commodity pricing information provider in India, needed help with voucher management, complaint management, customer interaction and financial operations. Sage Software, a business management software provider, was able to help RML successfully […]

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SAP & Sybase Go Mobile with CRM & Sales iPhone Application

SAP recently released a customer relationship management (CRM) sales data iPhone application so iPhone users can access their CRM data on the go. SAP, a business management software provider, recently acquired Sybase, a business intelligence analytics software provider. Sybase and SAP worked together to develop the latest iPhone app entitled the Sybase Mobile Sales & […]

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CRM on our Favorite New Obsession, the iPad

Everyone wants a piece of the iPad CRM pie and Alauras Software is no exception. Alauras has just unveiled the latest version of its iPad CRM software: Yellow Page CRM+. This move is meant to boost sales force automation capabilities and Alauras will be adding full online compatibility with the iPad. Althought Yellow Page CRM+ […]

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SugarCRM Making New Friends: Open+ Partner Program

SugarCRM, the open-source customer relationship management software developer, has made new friends (and partners) through the success of its Open+ partner program. In just the first half of 2010, SugarCRM has added 50 partners from around the globe. What’s so special about SugarCRM’s Open+ program? The Open+ program is divided into five classes of partnership […]

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SugarCRM: Selected as a Winner for AlwaysOn Global 250

SugarCRM, the world’s leading provider of open source customer relationship management (CRM) software, has been chosen by AlwaysOn as one of the AlwaysOn Global 250 winners. What does this honor mean to SugarCRM? Being on the AlwaysOn Global 250 list signifies that SugarCRM has demonstrated leadership amongst its peers and offered game-changing approaches and technologies […]

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Stream Combines CRM with Social Media in New BPO Service

Yesterday, Stream Global Services, a global business process outsourcing (BPO) solution provider, released a new service offering that incorporates social media communication with CRM. As part of the service, Stream professionals will monitor a variety of websites, blogs, and forums to answer client queries from the CRM system. The social media input can be integrated […]

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Jacada Kicks Off CRM Expert Web Discussion Series

Yesterday, Jacada Ltd., a provider of CRM and other customer service solutions, began its inaugural series “Customer Service 2.0: Access the Experts,” an online customer service blogging and training seminar program on Jacada.com. Evidently, slapping “2.0” onto the end of everything is trendy nowadays. The CRM education program provides, free of charge, a forum of […]

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Social CRM is an IT Priority for 2010, Says Gartner Research

Gartner research finds that CRM solutions, in the form of social media marketing, remain a high priority item for business CIOs in 2010. Attracting and retaining new customers will be the number five priority for CIOs in 2010, according to the analyst group’s study from earlier this year. Other arbitrary factoids from Gartner include: 90% […]

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iPads To Be Employed for CRM in Furniture Deliveries

Who knew, it saves money to arm delivery guys with iPads. Arhaus Furniture, an Ohio-based furniture maker with stores across the Midwest and eastern United States, is equipping each of its delivery drivers with an iPad. The company aims not only to cut down on paper usage, but to actually improve sales. During this fall […]

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Zoho Mobile CRM for BlackBerry Released From Beta

Very soon, Zoho will take its BlackBerry CRM app out of private beta and make it publicly available, says Zoho evangelist Raju Vegesna. An iPhone app will also follow within the coming weeks. In the near future, Zoho plans to develop more in the way of mobile business software. The company plans to update its […]

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