Latest CRM Blog
Connect Reaches
ReachForce officials closed out their week with the introduction of ReachForce Connect. Connect, according to company PR, is designed to open up ReachForce’s partner-based ecosystem in hopes of providing CRM users and vendors with the ability to present sales and marketing professionals with more ways to request qualified role-based contacts. The program is built on […]
Do the Evolution(ary)
Evolutionary Technologies International Inc., a provider of data integration solutions, has announced the general release of a couple new products determined to prettify databases worldwide: ETI Data Profiler and ETI Data Cleanser. These products are touted as making extendable the functional capabilities of ETI Solution V5 software and ETI High Performance Connectors to provide data […]
Not a Momenta too soon
Britain-based software provider Respond has announced that Momenta, a consultancy and outsourcing services provider for the financial services industry, has invested in its complaint and feedback management software to automate the complaints management process for outsourced clients. The deal marks the beginning of a strategic business partnership between Respond and Momenta. Respond is a firm […]
Intervoice out of sight, says CIS
Representatives of Intervoice, Inc., a converged voice and information solutions provider, have announced that Technology Marketing Corporation’s Customer Interaction Solutions magazine has given a CRM excellence award for the Intervoice Personalize IT solution. Personalize IT seeks to empower companies in automatically synthesizing a customer’s user profile with live data such as current company promotions. The […]
Serious six back Talisma’s forum
The big boys have shown up to play in Talisma Corporation’s ballpark. The Bellevue, Wash.-based enterprise customer interaction management solutions, have announced the launch of the CIM Forum, a business and technology consortium with a mission statement of exclusive focus on managing online customer interaction. The murderer’s row lined up to bat at the CIM […]
What you’re getting me for Xmas
The media information read similar to so many others we get here at CRMchump: Sony Computer Entertainment, Inc. has outlined new software and hardware features that it plans to add to its PlayStation Portable during… (Sound of needle scratching across the already broken record.) What was that? New features for Play Station? Including VoIP? VoIP […]
Acxiom and SAP to jointly market
Acxiom Corporation company leader Charles D. Morgan together with Bill McDermott, President and CEO of SAP Americas, announced that the two companies will jointly market Acxiom product in delivering a single customer view within SAP’s CRM solution, mySAP Customer Relationship Management. The philosophy has SAP clients and prospects leveraging Acxiom AbiliTec customer data integration technology […]
SAP vendor of the year
Meanwhile, the SAP guys have another trophy for the company mantelpiece. In what company PR sees as “further validation of its continued leadership in customer relationship management,” SAP representatives were able to close out the week on a partying note, having been named the 2006 Operational CRM Vendor of the Year in Asia Pacific by […]
Gartner says big fish will continue feeding through 2008
Gartner has a message for all interested in CRM, and that message appears to be: Choose Sides Now. Gartner analysts say, despite the frankly crazy number of mergers and acquisitions in the CRM market as of late, no end in sight is seen for this mass consolidation. Through 2008, says the latest Gartner analysis, one […]
New Nuance
Nuance Communications, Inc., speech and imaging solutions provider, today announced that its software solutions are put to good use in powering an innovative speech portal handling over 30,000 customer enquiries daily for Telekom Austria. The project was implemented by CreaLog, a solution house for voice portals, CTI solutions and unified messaging for telecommunications call centers, […]