Latest CRM Blog
Oracle building a more perfect beast
Last week, Oracle announced the general availability of Oracle Warehouse Builder 10g Release 2, a database design and extraction, transformation and load (aka ETL) tool to assist in managing the lifecycle of data and metadata. Also announced was that the core database design and ETL capabilities of Oracle Warehouse Builder 10g Release 2 are now […]
Questex Expo expounded upon
Questex Media Group’s ICCM Conference & Expo announced last week that eighteen new exhibitors have committed to participate in this year’s event. This year’s ICCM Conference & Expo will be the nineteenth annual gathering for the global contact center community. The Questex event will be held August 14-16 at Chicago’s Navy Pier. New exhibitors include […]
Two hires and a promotion
EmailLabs, email marketing solutions provider announced a pair of appointments and a promotion kicker. Stefan Pollard was named director of consulting services and Akila Krishnamurthi manager of customer support. Lena Waters has been promoted to director of marketing. Pollard joins the firm from email trust authority Habeas, an email trust authority. Prior to Habeas, Pollard […]
The return of Sugar
After a quiet period of about six months, Sugar CRM Inc. is back in the news. The provider of commercial open source customer relationship management software today announced the beta release of Sugar 4.5. Originally due to appear in June, Sugar delayed the release to polish it up, explained Sugar CRM chief executive officer John […]
Enter the Dragon
The Dragon is out: Representatives of Nuance Communications, Inc., provider of speech and imaging solutions, today unleashed Dragon Naturally Speaking Medical version 9, an upgrade to the firm’s speech recognition solution designed specifically for medical professionals. According to Nuance’s numbers, Dragon Naturally Speaking Medical 9 converts up to 160 words’ worth of speech per minute […]
HP moving into IT
HP stockholders got over humpday last week upon hearing the news that their firm had signed a definitive agreement to purchase Mercury Interactive Corp., an IT management software and services company. The cash tender offer was US $52 per share, for an enterprise value of approximately US $4.5 billion. Experts see the acquisition as instantly […]
Kintera: a good big brother
Kintera Inc. once again proved to be a responsible older sibling to those very providers of such. Today, Kintera representatives announced the launch of a new national website for all extant client Big Brothers Big Sisters of America outlets and several pilot sites for local Big Brothers Big Sisters agencies. (It’s certainly nice. And colorful. […]
Yes, SER
SER Solutions, Inc., a provider of call management and speech analytics solutions announced today the Customer Interaction Solutions magazine likes them! Really! Ahem … that is to say that SER has received a 2006 CRM excellence award from Customer Interaction Solutions magazine for its CPS Enterprise Edition product. CPS E2 is a call management solution […]
c360 Striking while Iron is hot
Representatives of web services marketplace provider StrikeIron Inc. and of c360, a leading provider of add-on products, industry solutions and development tools for the Microsoft Dynamics CRM platform, have announced their partnership. In the first move to be undertaken by the pair, c360 will integrate the StrikeIron address verification web service with its Microsoft Dynamics […]
CRM port to IBM DB2 completed
Representatives of Centric have announced that its port of Centric CRM to IBM DB2 data server software has been completed. Centric promises that their CRM now provides fully optimized support for the entire portfolio of DB2 data server software, including DB2 Express-C and DB2 for z/OS. Centric CRM is therefore toutable as the first open […]