Latest CRM Blog
Not messing with Texas
Everything really is bigger in Texas: It even says so in this press release. Proving it at the Richardson, Texas-based Texans Credit Union, said NCR representatives, was the financial institution’s recent order of twelve image-enabled automated teller machines from NCR Corporation. Adding this dozen will give Texans the most image-enabled ATMs in North Texas. The […]
Bridie new bride for NCR HR
NCR Corporation started the week with happy news for Bridie Fanning: She has been named senior vice president of company HR. The hiring will become effective September 5, and Fanning will report to NCR president / chief executive officer Bill Nuti. Fanning comes to NCR from GE, where she currently serves as vice president of […]
Summertime at Salesforce.com
It’s summertime and you know what that means: It means … Salesforce.com is releasing new CRM software? Well, yes. Salesforce.com representatives today announced the availability of Summer ‘06, the 20th (really) release of its on-demand customer relationship management software. Summer ‘06 promises additional connectivity options to third-party products and non-salesforce.com subscribers. Summer ‘06 adds the […]
CyberQuest Konects to desktopsites
IT solutions provider CyberQuest Systems Ltd. has been added as a partner to the desktopsites Inc. Konect reseller partner program. Desktopsites Inc., a fairly small company in access serverware for small and mid-size businesses, is moving up in industry consciousness and hopes to continue its recent expansion in the North American market. CyberQuest CRM specialist […]
Rating the Asian call center market
A new study conducted by Aspect Contact Center Index Asia and Call Centres.net shows that the health of the contact center industry in Asia appears to be fine and India is currently outperforming the rest of the lot. Indian call centers had the highest success rate, with 64 percent reporting an increase in profitability this […]
LexisNexis InterAction
Law firm Lewis Silkin has announced plans to roll out the LexisNexis InterAction client relationship management system. The 42-partner firm had been using a simple contacts system and several software applications. InterAction software will be based in a tight integration with Microsoft Outlook and the firm’s extant Hummingbird document management system. The Silkin announcement represents […]
Thatcherism vs. the SPIV POV: A nice little debate for the weekend
The CRM media has been full of Microsoft buzz this week, thanks to mainly to releases and announcements coming out of their worldwide partner conference in Boston. Biggest of all the big hype, of course, was the news about Microsoft Dynamics CRM and SaaS offerings. Competitor Marc Benioff, CEO of Salesforce.com got lots of print […]
Qantas needs languages RightNow
Representatives from Australia’s RightNow Technologies today (or yesterday, depending where you are in relation to the international date line) announced that Qantas subsidiary Jetstar Airways is extending its implementation of RightNow Service to support its overseas expansion into locations such as Thailand, Vietnam, Indonesia, Japan and Honolulu. By further leveraging RightNow’s acclaimed web self-service technology […]
CDC hits the charts
Some good news for CDC Software, a firm under the gloomy skies of their recent failed takeover bid. The subsidiary of CDC Corporation and a provider of enterprise software applications, today announced that it had placed 18th position on Manufacturing Business Technology’s Global 100 List of Enterprise and Supply Chain Management Application vendors for 2006, […]
Hungry like the Bluewolf
On-demand enterprise consulting company Bluewolf today announced the release of version 3.0 for the Bluewolf enterprise salesforce integration tool for salesforce.com. The integration tool allows for integration between salesforce.com and third party systems including Oracle, SAP and Microsoft. "This release focused on exponential performance enhancements," said Shane Sarty, Director of Product Development at Bluewolf along […]