Latest CRM Blog
Best Practices on best practices
Best Practices LLC has released a scintillating new document regarding performance management for call center executives entitled, “Managing Service-to-Sales Cultural Transformation.” According to Best Practices research, these performance measurement and incentive programs are key and must be flexible and scalable as companies introduce more products and services or business objectives are altered. Variable compensation incentive […]
Testing the IQ
Call Center IQ representatives have announced dates and events for the 5th Contact Center Performance Measurement Summit, to be held in Miami, Fla. The IQPC Summit will feature two days of main conference sessions led by those-in-the-know, holding court on methods regarding how to overcome common problems facing call / contact centers. The keynote address […]
IMGroup Microsoft’s innovation partner of the year
Since Microsoft and partners have been cranking out the news (some of it not involving Sam Adams beer) from their annual worldwide partner conference in Boston this week, surely no one is surprised at another item released today. Pleasantly surprised a bit must be IMGroup brass, though, who were able to announce their second consecutive […]
TurningPoint for Riata CRM interface
Red Wing Software, Inc. representatives have announced that third-party developer Data Developers Plus, Corp. has released a new interface between the Red Wing Software TurningPoint accounting software series and the Riata customer relationship management software application by Data Developers Plus. The Riata CRM application provides TurningPoint customers the ability to view all customer activity in […]
Give Benioff some room, boys and girls…
I have to admit, the terseness and severity of the words used in the headlines surprised me a bit, but thinking back I wonder why such surprise? Why wouldn’t Salesforce.com react strongly to Microsoft’s SaaS plans which caused such a buzz this week? Well, Salesforce.com did. Specifically, Salesforce.com CEO Marc Benioff did. The headlines today […]
24/7 plus one
Business process outsourcing services provider 24/7 Customer, and online conversion solutions provider LivePerson, Inc. today announced a strategic partnership. 24/7 Customer will integrate LivePerson’s comprehensive Timpani platform with its customer lifecycle management framework to support and manage all online customer interactions, including live chat, email and the self- service / knowledge database. “This partnership represents […]
Just the Factiva, ma’am
Factiva representatives today introduced Factiva SalesWorks for Microsoft Dynamics CRM 3.0 for Microsoft certified partners participating in the Factiva Partner Program. Factiva SalesWorks is a global collection of company, industry and executive news and information culled from Factiva owners Dow Jones and Reuters. PR for Factiva SalesWorks’ integration with Microsoft Dynamics CRM 3.0 promises an […]
Fin-tastic!
Fincentric Corporation announced today that FNB Southeast has selected Fincentric and inBusiness Services to deliver an integrated lead presentment and customer relationship management tracking system to its 17 retail branches and 120 frontline staff. Under terms of the contract, Fincentric’s Leadbuilder and inBusiness’ 360 View CRM solution will be deployed in the hopes of allowing […]
New hub at Central
WebCentral CEO Andrew Spicer was featured in a press statement today announcing that his firm had “upped its services” with the public release of its WebCentral Application Marketplace, a new online Software as a Service sales hub. The hub specializes in small- to mid-sized enterprises’ needs, offering on-demand business applications such as CRM, accounting, tax […]
Answering the Carphone
NetSuite, Inc. representatives today announced that Business Solutions from The Carphone Warehouse has selected NetSuite CRM+. Business Solutions from The Carphone Warehouse has licensed 400 user seats and will implement NetSuite in three phases starting with SFA for prospecting, opportunity management and booking orders; marketing automation for executing targeted campaigns; and customer support and service […]