Latest CRM Blog
Accolades for Microsoft Dynamics CRM
Microsoft Dynamics CRM has garnered recognition as a Leader from two leading independent research firms, Gartner Inc. and Forrester Research Inc. Forrester acknowledged Microsoft Dynamics CRM for offering a flexible customer service solution, earning a Leader position in The Forrester Wave: CRM Suites Customer Service Solutions, Q3, 2010 (July 2010) report, while Gartner placed it […]
Salesforce and Microsoft Settle CRM Patent Lawsuit
Today, Microsoft and Salesforce announced that they have settled their patent dispute. As part of the agreement, both sides will receive product coverage from the other’s patent portfolio. The terms of the deal have not been disclosed, though Microsoft says that Salesforce will be paying them for licenses to use its patented technology. Microsoft had […]
Microsoft Dynamics CRM Noted as Industry Leader by Both Gartner and Forrester Research
In the past month, Microsoft Dynamics CRM has been noted as an industry leader by two independent analyst consultancies. Forrester Research named Microsoft Dynamics CRM a Leader in the Forrester Wave CRM Suites Customer Service Solutions for the third quarter of 2010, while Gartner named Dynamics a Leader in the Magic Quadrant for Sales Force […]
Salesforce.com is more than just CRM
Salesforce.com has moved beyond providing customer relationship management software as a service and wants to be simply the provider of enterprise software as a service. Marc Benioff, CEO of Salesforce.com, recently posted an image of two mockups for Salesforce.com ads and asked for feedback. For the first time, it is a refreshing change to see […]
Top 5 Mobile CRM iPhone Applications
Customer relationship management (CRM) has become a very important part of the business process. More and more companies are installing CRM systems to help them find more sales opportunities. In this modern age, most business executives are frequently on the go. Mobile CRM applications are increasing in popularity because it allows users to access the […]
SugarCRM Reports Continued Record Growth
SugarCRM, an open source CRM provider, announced that it’s had continued record growth, as well as customer base and partnership expansion. The company has had a 50% annual growth rate in billings and an increase of 540 new customers in the second quarter of 2010. The initial SugarCRM application began as an open-source project on […]
2010 CRM Market Awards by CRM Magazine: Salesforce sweeps competition
At its CRM Evolution 2010 conference, CRM magazine announced the winners of its 2010 CRM Market Awards. In its ninth annual ceremony, CRM magazine “honors the vendors, consults, and end-user companies that focus on customer relationships and the customer experience through the sophisticated integration of people, processes, and technologies.” There were ten categories for which […]
The Importance of Using a CRM System
Now, as customer relationship management (CRM) vendors are making their products more affordable and usable, even for the smallest companies, every company should have a CRM system. Almost all companies already do and they might not even know it! Any way of tracking customers, whether it is simply recording their email addresses or names, is […]
How sweet it is: Coca Cola and SugarCRM
Coca Cola Enterprises, the largest distributor of Coca-Cola in the world deploys SugarCRM to combine e-commerce, CRM and logistics into one streamlined package. Coca-Cola Enterprise required a cost-effective software solution that could be customized to fit as part of a larger e-commerce and logistics platform. They needed a CRM solution to give sales managers and […]