Latest CRM Blog
At the Speed of Mind
Mindspeed Technologies, Inc., a supplier of semiconductor solutions for network infrastructure applications, today announced the release of its Comcerto VoIP 900 series processor, designed for emerging IP multimedia subsystem networking applications. The Comcerto 900 seeks to assist service providers in transcoding wireless and wireline protocols to transport voice and video between legacy circuit-switched and packet-based […]
Contact center summit information
Dates and location for the semi-annual meeting of bigwigs in the call center world have been announced: the Contact Center Summit Fall 2006 will be held in Palm Springs, California, October 22-24. Nice. The summit is billed as an exclusive event that “caters to the needs of senior executives concerned with management issues associated with […]
Portal closed by Oracle
Oracle Corporation representatives have announced the formalization of the Portal Software acquisition. Portal Software, Inc. stockholders had tendered more than 32 million shares in Portal Software, representing approximately 74 percent of outstanding stock. Oracle has now accepted for payment all shares tendered in the offer. A subsequent offering period with respect to its tender offer […]
Partying twice as hard
Apparently, the folks over at UK ERP systems company McGuffie Brunton are partying twice as hard, claiming “double cause for celebration.” Today, company representatives were proud to announce both the observation of the company’s 25th anniversary and a gaggle of contract wins. In the first quarter, McGuffie Brunton reports some £900,000 worth of contracts signed. […]
eGaining ground in Europe
eGain Communications representatives have announced the future opening of a new office in Amsterdam, Holland in order to increase the firm’s European presence. European headquarters will remain in in Slough, UK, with the Amsterdam office seeking to “help fulfill the growing need for multichannel customer service solutions for enterprise clients in Europe.” eGain’s Amsterdam team […]
No Mickey Mouse job, this
Those smiling folks at the Walt Disney Internet Group today announced a mobile content agreement with Buongiorno of (where else?) Italy. Buongiorno is a multinational company in the field of multimedia content for telephony and digital channels. Under the terms of the deal, Buongiorno will make Disney mobile content including screensavers, wallpaper, ringtones and games […]
New captain from the Netherlands
Captain on the bridge! Microsoft Corporation today announced the promotion of Michel van der Bel from head of Microsoft Holland to vice president for the public sector for Europe, the Middle East and Africa. Van der Bel has been an old Microsofty since 1999 and replaces Jan Muehlfeit, who was earlier promoted to EMEA corporate […]
Who can you call? Call-centres.com
Now open for business: call-centres.com. The brainchild of Rob O’Malley, founder of successful offshore outsourcer Asian Call Centres, call-centres.com hopes to do to IT consultancy and recruitment what Asian Call Centres has done in the business world. “The whole offshore call-centre industry has changed dramatically over the last five years,” claims O’Malley, “and call-centres.com has […]
Three-way in India
And speaking of Infosys… Today a major agreement was announced by folks from the United Bank of India, Hewlett-Packard and Infosys to form a partnership to deploy Finacle Core Banking solution information technology infrastructure and applications for over five years. Under the terms of the contract, HP will implement and manage Infosys’ Finacle Core Banking […]
Two thousand taken on in India
The Times of India reported a record breaking achievement in employment (believe it or not) on the weekend. Reportedly, June 26 saw a whopping two thousand new Infosys Technologies recruits on their first day of work. This is thought to be a record for a single company on a single day in India, and is […]