Latest CRM Blog
e-Glue sticks around for round two
e-Glue Business Technologies Inc. representatives today announced that US $10 million has been raised in its second financing round. Evergreen Venture Partners kicked in US $5 million investment while making up the other half were extant shareholders Cedar Fund and Giza Venture Capital, private investors Shimon Alon and Ron Zuckerman, and Kibbutzim Ein Shemer and […]
Planet PSG joins InterActs
Genesys Telecommunications Laboratories, Inc. representatives have announced that technology solutions provider Planet PSG has joined InterActs, the Genesys partner community. Designed to help partners deliver integrated contact center and customer interaction solutions, the InterActs program will encourage distribution of Planet PSG contact center applications across the Asian Pacific region. Genesys APAC channels and alliances director […]
Oracle tests Fiserv solutions
Fiserv Inc. business unit Customer Centered Solutions has announced the results of high-volume performance and scalability testing done in tandem with Oracle Corporation. The testing focused on the architecture of the CCS IntelligEnt suite of web-based sales force management, service management, and business process management solutions. Conducted independently at Oracle’s Enterprise Technology Center, results showed […]
Convergys expands business in Asia
Convergys Corporation, a provider of customer care, human resources, and billing services, announced the continued expansion of its human resources business process outsourcing business in the Asia Pacific region. Convergys has recently opened or expanded service centers in Kuala Lumpur, Malaysia; Bangalore, India; Dalian, China; and Singapore, which provide business process outsourcing services to more […]
Benioff: One to know
Salesforce.com publicity did a little personal (or maybe personnel) PR on Friday, announcing that chairman and CEO Marc Benioff was named number 11 on Business 2.0 magazine’s list of “50 People Who Matter Now.” Benioff just barely missed cracking a top ten that included Google co-founders Sergey Brin and Larry Page, the ubiquitous News Corporation […]
Steria and ATG in partnership
Steria closed out its week by announcing a partnership agreement wtih Art Technology Group Inc. to deliver consulting and services in support of ATG European business. ATG Alliances Europe, Middle East and Africa director Peter Ford promised that “The partnership will offer Steria customers the opportunity to extend their existing CRM infrastructure and significantly enhance […]
SAP scores in Gartner survey
Gartner has spoken again, this time on enterprise software vendors. Naturally, SAP AG representatives jumped to release the news that their firm had been named the number one enterprise software vendor. And not only can SAP lay claim to top-dog status, the firm also pulled off a triple crown within the title. Based on market […]
As free as Willy
A pair of announcements closed out the week over at TechWhale, but let’s talk about the free stuff first. Proclaiming it an “evolutionary step,” TechWhale representatives announced the new BlueWhaleCRM. Dubbed version BlueWhaleCRM NET 2.0, the new version, promises press material, will “take advantage of the .NET 2.0 framework features,” specifically via the included AJAX […]
SDS program by Fast Transact
Online payment processing solutions provider Fast Transact, Inc. has released its Sustaining Donor Solutions program for non-profits. The SDS modular system promises integrated services for organizations allowing them to accept one-time and / or recurring donations electronically. The SDS program was designed to work with modules to assist non-profits in fundraising activities and supporter / […]
APAC brings excellence award atHOME
Representatives of APAC Customer Services, Inc. were proud to announce today that Technology Marketing Corporation’s Customer Interaction Solutions magazine bestowed a seventh consecutive CRM excellence award on the firm for its atHOME service solution. Customer Interaction Solutions magazine implemented the CRM Excellence Awards in 1999 to “commend the companies that have proven to be true […]