Latest CRM Blog
But wait!
But wait. Here comes the bad news, also everywhere in industry media today. No less a source than Microsoft Corp has declared that CRM is failing businesses. However, those presenting the findings chose to site salespeople as the reason for today’s problems. One hundred mid-sized UK companies with between 100 and 1,000 employees were polled […]
Benefits of CRM showing – really
This one’s been all over the news today, and is apparently giving lots of web and print writers the opportunity to flex their facetious muscles. Typically headlines begin with something like “CRM systems starting to deliver real benefits,” followed by some temporarily sarcastic tag such as “at last” or “finally” or “finally at last.” It’s […]
Fruits of a partnership
From the Netherlands, NEC Philips Unified Solutions today launched a new portfolio of unified communication solutions based on Microsoft Live Communication Server; the product represents the fruits of the partnership between NEC Philips Unified Solutions and Microsoft and integrates NEC Philips overall IP and TDM communication offering with Microsoft’s solutions based around LCS, Sharepoint and […]
Scandinavian bank? NICE!
NICE Systems representatives today announced that one of Scandinavia’s largest (though as of yet publicly unnamed) banks, has decided to expand its implementation of the NICE VoIP solution for centralizing its recordings from European branches by placing a follow-on order for additional channels for a total of 1500. The follow-on order was received together with […]
EPA no. 1 RightNow
RightNow Technologies also announced another feather in the RightNow cap, albeit a bit indirectly. The U.S. Environmental Protection Agency (EPA) has been honored with the Federal Computer Week’s Pioneer Award for its “high-impact implementation” of RightNow technology. More generally, Federal Computer Week bestows the Pioneer Award annually to agencies that have demonstrated innovative use of […]
In Kentucky, RightNow
The state of Kentucky has chosen RightNow Technologies to implement its on demand technology in support of a statewide initiative to promote and facilitate postsecondary education for state citizens. Employed in the deployment will be RightNow Service, RightNow Marketing and RightNow Metrics, programs installed with the ultimate goal of helping Kentuckians enroll in and navigate […]
Salesforce.com for Jobscience
Salesforce.com has won another long-term commitment, with representatives announcing today that Jobscience, a leading developer of staffing solutions for the healthcare industry, has now been completely assimilated into the salesforce.com AppExchange platform to run its entire business from human resources and product management to marketing. Jobscience has used AppExchange to build even custom applications and […]
Another one enters the pool
You have to love the bravado: MagSuite.com today jumped into the cram packed pool that is the CRM market, launching an integrated on-demand application which automates CRM, accounting and inventory control for smaller businesses. The MagSuite system includes core functions such as prospects / customers / vendors; items / services; sale opportunities; activities; cases / […]
Ave IKEA
And another huge retail chain gets into the action: Agency.com representatives announced today that their firm has been appointed by Swedish household goods retailer IKEA to handle eCRM and in-store plasma screen strategy. IKEA representatives stated that Agency.com has hit the ground running, already having begun strategy work, with creative set for a winter launch. […]
A major initiative
Here at CRMchump.com we read a lot of press release with self-congratulatory material and overblown statements, but when the announcement today came about “a major initiative,” well, this one had to be listened to. As it turns out, said major initiative involves CompUSA and that mammoth retailer’s offer of products by on-demand business software suite […]