Latest CRM Blog
B2B down on CRM
Results have been released by Extraprise, the B2B database marketing services and CRM systems integration provider, and the news is … not so good. Not so good at all, in fact. The key statistic showed that an insanely high eighty-seven percent of B2B respondents have little or no confidence in their customer data. The survey […]
CDC turned away by Onyx yet again
This just in: CDC has been rejected again. As media continues to use wooing-related expressions (one website today ran the story under the headline “CRM Vendor Onyx Still Publicly Engaged to M2M, Spurns CDC Offer”), here let’s say that CDC should never have proposed. The battle for the hand of Onyx began late last year, […]
A pair of Steelwedge deals
Steelwedge Software has been in the news as of late as well. Yesterday, the Pleasanton, Calif.-based firm announced that Tellabs, a provider of data networking and bandwidth management solutions, has gone live with a new Steelwedge collaborative sales and operations planning process to improve executive visibility across the organization. The Steelwedge S&OP implementation includes integration […]
Blinding ‘em with science
Business intelligence solutions provider SAS has been all over the industry news lately, today’s buzz proving no exception. Financial services group Sun Hung Kai Financial announced their selection of the SAS CRM solution. The Group, says press material is “aiming to extend its wallet share.” Hmm. SAS has developed a complete roadmap for optimizing Sun […]
Welcome back, boys
Press from Pythagoras Communications also welcomed home their representative from the Customer Strategy & Management Trade Show held in Birmingham, U.K. on Wednesday and Thursday. The Customer Strategy & Management Trade Show is in its second year of existence. Pythagoras reported “excellent feedback from visitors” over at good ol’ stand 541. Pythogoras’ CRM consultants performed […]
Pythagoras makes a house call
UK-based healthcare equipment group Huntleigh Technology has taken a bit step in CRM use, equipping its sales forces with a handheld CRM solution from SalesLogix to “cope with the complexity of selling to the National Health Service and other healthcare providers.” Integration specialist Pythagoras Communications, a UK leader in integration of sales and marketing customer […]
Callfinity unleashes hybrid
A hybrid call center recording solution was introduced today by Pittsford, N.Y.-based Callfinity Inc. In fact, Callfinity president Jeff Valentine calls it nothing short of an “evolution in the call center call recording space.” The Callfinity Phone Recorder provides call centers the opportunity to record customer interactions for quality control, training, liability, and ticketing purposes; […]
And Oracle
And finally Oracle, if only because you know there’s no way this writer can go an entire column without mentioning the big boy. Oracle unveiled the fourth Oracle Grid Index, which charts the global adoption of grid computing and investigates related technological issues. Oracle representatives state that the latest research confirms the status of grid […]
Some French buy some of Hungary
Paris, France-based contact center management solutions provider Teleperformance announced today the acquisition of seventy percent of the share capital of Photel Inc., a contact center leader on the Hungarian market. Budapest-based Photel generates approximately eighty percent of its revenues from within and twenty percent from without and operates approximately 100 workstations. Photel specializes in developing […]
Entellium jumps in
First InfoStreet, now Entellium. Yes, it’s true. The six-year-old company has taken the plunge, hoping to cut a piece of that US $5.7 billion CRM software market. The Seattle, Wash.-based Entellium unveiled a product that enables access to its software as a desktop application. On the same day, Entellium representatives announced the company will put […]