Latest CRM Blog
More Antenna for Pitney
No. 1 on-demand wireless CRM solutions provider Antenna Software today announced that mailstream solutions provider Pitney Bowes Inc. has deployed the Antenna A3 SmartClient mobile application to its field engineering team in the United Kingdom and Europe. Using Antenna A3 SmartClient, service calls logged in Pitney Bowes Siebel CRM system are automatically dispatched in real […]
AccuData to use Bluespring BPM suite
Business process management software producer Bluespring Software has announces that AccuData America, a PRIMIS company, has selected Bluespring’s BPM Suite to manage its sales process. AccuData America has more than 130 members on the sales staff. When evaluating the workflow of this team, Bluespring experts recognized areas easily improvable through automation and business process management. […]
Onyx Software to be acquired by M2M Holdings
Bellevue, Wash.-based Onyx Software will be acquired by privately held M2M Holdings for $92 million in cash, or $4.80 a share. Battery Ventures and Thoma Cressey Equity Partners, private equity firms that jointly own M2M Holdings, said the deal would help them move into CRM. On April 7, Onyx said it had hired investment banker […]
New initiative by AARM
AARM, an international organization that focuses on best practices in CRM, today announced the formation of a Customer Equity Initiative. AARM president Robert T. Stacey stated a lofty goal for the creation: “This initiative is designed to help companies in any field … learn how to optimize their business practices to deliver what today’s customers’ […]
Sage smooth as ice
As the Stanley Cup finals between the Carolina Hurricanes and Edmonton Oilers moves along, Sage Software today dropped the puck on the ice, announcing that the National Hockey League’s Buffalo Sabres team has implemented Sage CRM to automate ticket sales, customer service and marketing activities. Sage CRM has been deployed for the employment of more […]
New shining light at LiteScape
VoIP application provider LiteScape Technologies, Inc. today announced that telecommunications industry leader and former AT&T executive (and / or, as in press material, “technology visionary”) Hossein Eslambolchi will join its board of directors. This addition to the leadership team highlights LiteScape’s momentum as the company’s Eslambolchi brings a resume comprising both executive leadership and hands-on […]
SEDONA user meeting ends
King of Prussia, Pa.-based small- and mid-sized financial service organization CRM solutions provider SEDONA Corporation brought its 2006 User Meeting festivities to a close yesterday. The user meeting held at the Venetian Hotel in Las Vegas, Nevada, and was attended by SEDONA banking and credit union customers, distribution and technology partners. This year’s meeting served […]
Va-va-va-VMware!
VMware, Inc. representatives have announced the release of VMware Infrastructure 3, a third-generation infrastructure virtualization software suite that promises to empower enterprises and small businesses to optimize and manage their IT environments through virtualization. VMware PR explains that the first generation of virtualization for industry-standard systems provided server partitioning through a hypervisor or hosted architecture. […]
SM-Plus 4.0 available
Single Source Systems, Inc., an authorized Sage Software Master Developer Partner, has announced the availability of version 4.0 of its SM-Plus service management software for Sage MAS 500 ERP. Company officials say several enhancements were added to the software to improve service management performance for users of the latest Sage MAS 500 ERP Version 7, […]
RightNow Technologies for Flythomascook.com
On-demand CRM vendor RightNow Technologies. has scored again, announcing that Flythomascook.com has chosen the Bozeman, Mont.-based firm to assist in helping the online discount airline handle its reportedly growing customer base. Fly Thomas Cook is the latest in a number of discount airlines, all the rage in Europe at present. The company is just about […]