Latest CRM Blog
HealthCheck from Castle CRM
Customer relationship management consulting and application integration firm Castle CRM has announced the introduction of HealthCheck, an application monitoring service for customers using SalesLogix. The SalesLogix Application Health Maintenance System promises “proactive 7 X 24” SalesLogix application monitoring and is provided at no charge to current Castle CRM customers. The Castle CRM proprietary software seeks […]
COSCO “opens eyes,” goes FrontRange
International shipping giant COSCO Container Lines Americas figures produced some good news for FrontRange Solutions partner First Direct Corporation this week regarding that company’s CRM solution implementation, and First Direct representatives were all too pleased to show how COSCO “faced a dilemma that most companies without a unified CRM system encounter.” To address this issue, […]
NetSuite goes to school
NetSuite, Inc. representatives announced that Purdue University has become the first institute of higher education to incorporate NetSuite into undergraduate and graduate curriculum for the Purdue Industrial Distribution Program. Classes that benefit from the program include Financial Transactions in Distribution; Purchasing, Inventory and Warehouse Management; and Industrial Sales and Sales Management. As part of the […]
Accenture, a Leader according to Gartner
Accenture has been positioned in the “Leaders” quadrant in Gartner Inc.’s 2006 Customer Relationship Management service provider marketplace analyses for Europe and North America. For its recently published “Magic Quadrant for European CRM Service Providers, 2006” and “Magic Quadrant for CRM Service Providers, North America, 2006” reports, Gartner evaluated vendors across Europe and North America […]
One hundred billion or bust for Cementhai
Cementhai Sales and Marketing Co, the marketing and retail arm of the Siam Cement Group, targets 100 billion baht (US $2.63 billion) in sales by 2012, driven by customer relationship management, according to managing director Krij Kulanet. Krij went on to predict sales growth this year of 3-4% year-on-year to 50 billion baht. “Although the […]
Sage CRM SalesLogix for Harry Rosen
Canada’s top menswear retailer Harry Rosen, Inc. announced the implementation of Sage CRM SalesLogix. With the customized, web-based version of Sage CRM, SalesLogix seeks to enable customer service practices and manage marketing campaigns targeted to individual customer preferences. Harry Rosen has a past history with Sage, as the firm has also worked with Sage CRM […]
LaSalle Bank gains with eGain Communications
Mountain View, Calif.-based eGain Communications Corporation representatives proudly announced the singling out of their Service 7 suite in enabling superior customer experience and contact center performance for LaSalle Bank. Technology Marketing Corporation’s Customer Interaction Solutions magazine named eGain Service 7 customer service software suite as a winner of the CRM Excellence Award for 2006. The […]
Parature on a Capitol implementation
McLean, Va.-based on-demand customer support software provider Parature announced that Capitol College of Maryland has implemented the Parature Campus Support Solution. Capitol College distance learning services director Danielle Faison gave the solution an overwhelming thumbs up: “Overall, we’ve been very pleased,” said she. Capitol College provides all graduate level courses via the internet, and needed […]
Free web event!
Customer relationship management trade publication giant CRM Magazine has announced a webcast to be aired at 1pm EST on June 7, 2006 on destinationCRM.com. The event is co-sponsored by SPSS and carries the wordy, can’t-miss-it title, “Turn Customer Feedback into Actionable Insight and Profits: Enhance Customer Relationships through Enterprise Feedback Management.” The webcast promises to […]
I.B.I.S flying
Norcross, Ga.-based Microsoft Gold Certified Partner I.B.I.S., Inc., an enterprise business solution provider specializing in integration and deployment of Microsoft business solutions, have announced a sort of status report, with press material stating the company “continues to invest in Microsoft Customer Relationship Management and Microsoft Information Worker solutions.” The latest IBIS clientele headcount numbers over […]