Latest CRM Blog
SAP to acquire Frictionless Commerce
Seemingly making a high profile move daily, SAP AG representatives announced this week their company’s imminent acquisition of Cambridge, Mass.-based supplier relationship management software provider Frictionless Commerce. The purchase will be an all-cash deal, though exact terms were not disclosed. Frictionless Commerce currently specialized in serving large- and mid-sized enterprises in markets such as banking, […]
Prophet 3.0 by Avidian Technologies
Bellevue, Wash.-based Avidian Technologies closed out the week by announcing enhancements to their flagship product Prophet 3.0. Billed in PR material as “the leading contact and sales management software in Outlook,” Prophet 3.0 will now carry more advanced user permissions. Avidian has also promises to provide support for Terminal Server in Prophet 3.0, its leading […]
Entellium for Weboffice
CRM suite solutions provider Entellium announced at the end of last week that the firm’s product will serve as the “backbone” for the web-based accounting and business solutions provider Weboffice franchise network. Weboffice will be using Entellium CRM tools in the areas of customer support and sales. Oddly included in press material was the inclusion […]
NetSuite and Transcosmos together in Japan
NetSuite, Inc., all over the CRM news lately, provided a reason for more headlines today. Reportedly the leader in on-demand business software suites, NetSuite representatives today announced further expansion within the Japanese market. Partnerships were sealed with outsource services provider Transcosmos and IT venture capital firm / consultancy Inspire Corporation. Including distribution, engineering and equity […]
Lagan in the Great White North
Belfast, Ireland-based Lagan is moving into Toronto before the end of the year in order to pick up more of Canada’s 311 business. In Canada, 311 phone numbers are reserved for municipal services inquiries in a system that has been established in Windsor and Laval. Britt Oldenburg has been named director of business for Lagan’s […]
Parature offers freebie for a switchover from Talisma
In an effort to keep its high consistent growth rate at its present levels, on-demand customer support software provider Parature has announced a special offer: The company is offering current Talisma customers free data migration and professional services set-up should they switch to the Parature customer support solution. The reporting included in Parature’s customer service […]
Kintera goes back to school
In quite a coup, Software as a Service solutions provider Kintera Inc. representatives announced earlier this week that the company had signed an agreement with America’s largest university system, California State University, to employ the Kintera comprehensive solution suite. The suite includes Kintera Advocacy, Kintera Constituent Relationship Management, and Kintera P!N Electronic Screening, a trio […]
Satisfaction equals investment, says study
International outsourcing and insourcing advisory firm EquaTerra today released the results of its new study, “Outsourcing Management and Governance: Building a Foundation for Outsourcing Success.” Over 250 North American ITO and BPO decision makers participated in the study, with three-quarters representing organizations valued at over $1 billion in annual revenue. The key conclusion from the […]
OEM: A new mantra
San Francisco-based Salesforce.com has announced the release of its new AppExchange OEM Edition. Billed as “the industry’s first on-demand OEM offering,” AppExchange OEM Edition is an on-demand platform designed to be appropriate for start-up companies and established ISVs alike to develop new on-demand applications that “reach well beyond CRM.” Salesforce.com chairman / CEO Marc Benioff […]
MEDSEEK checking in
San Diego, Calif.-based content management and web application provider MEDSEEK today announced its partnership with Middletown, Wis.-based CPM Marketing Group to provide hospitals with technology to personalize online health information for patients through a combination of CPM CRM solutions and MEDSEEK’s own content management solutions. More specifically, the teaming up will allow the connection between […]