Latest CRM Blog
NetSuite goes on the offensive
Dubbing it “SAP for the rest of us,” on-demand business software suite provider NetSuite, Inc. introduced a new level of ERP functionality to its business management suite. Promising “deep ERP functionality with CRM-like usability,” NetSuite released a few details regarding NetSuite version 11.0. Specifically, three key features have been added, designed especially for back-office applications. […]
CDC Corp. and Microsoft ally to deliver CRM in China
It’s hard to imagine that, nearly seven centuries after Marco Polo’s famed visit to Cathay, making inroads to China is still seen as a revolutionary act. Yet in this respect, the 21st century echoes the 13th, with a second opening of the mysterious land. Of course, in our day, this quest to the unknown is […]
A new Universe – CosmoCom and Neocase come together
IP-based contact center technology provider CosmoCom announced a global partnership with Neocase to create what is reportedly the first complete virtual customer service center platform. The fruit of their labor is the comprehensive contact center platform CosmoCall Universe, and Neocase 10, Neocase’s flagship collaborative customer service application. The new solution, promising to provide “out-of-the-box, completely […]
Leaping to the top – Formula Telecom Solutions
Herzliya, Israel-based Formula Telecom Solutions, Ltd. announced that the Leap Business Control Engine has been dubbed one of the most innovative new products in 2006. The provider of business control, billing and CRM solutions stated that Leap BCE had been singled out by the IIR World Billing Awards to be a finalist in the Most […]
Eight for the price of two
Promising “eight days’ worth of education packed into two information-filled days” and “the no. 1 i-technology educational and networking opportunity of the year,” the 10th International SOA Web Services Edge Conference and the First Annual Enterprise Open Source Conference has been announced for a June 5-6 run in New York City. The list of conference […]
Salesnet sold to RightNow
This just in: RightNow Technologies, Inc. has announced the acquisition of on-demand sales workflow automation software firm Salesnet, Inc. in a cash transaction. RightNow inherits Salesnet’s twenty-six employees, twelve off-shore development contractors, and the Salesnet consumer base of 2500 users. As of now, only one change to personnel or extant customers have been announced: Former […]
Another study with a CRM knock
As though the Customer Respect Group’s survey of last week weren’t enough, here comes another consumer report that makes certain aspects of the CRM industry look very bad indeed. In the middle of May, the international research and consulting firm CRG released their “Second Quarter 2006 Online Customer Respect Study.” The report card given certain […]
CRM less one, I-many one more
Many just became one more. To kick off the week, the Edison, N.J.-based advanced enterprise contract management solutions provider I-many, Inc. announced the naming of David Blumberg to the position of fulfillment services executive vice president. In this new position, Blumberg will be responsible for all professional services, customer support and engineering functions. He will […]
Passport to Nigeria
A bit of mysterious information in the reporting of a story of out Nigeria this week. Houston, Texas-based PassportUSA is making moves to facilitate the introduction of the Nigerian e-commerce market. The conflict of information begins with just how far along this implementation is. According to TMCnet, citing wire African News Dimension, PassportUSA is in […]
SAPPHIRE ’06 and the 2006 Americas SAP Users Group Annual Conference
Well, everybody who’s even remotely interested in CRM and specifically SAP AG’s version of the service is in Orlando, Fla. this week for SAPPHIRE ’06 and the 2006 Americas SAP Users Group Annual Conference. Having already grabbed media and industry attention for its product launch – an interesting new hybrid of on-demand and on-premise CRM […]