Latest CRM Blog
Buenos Dias, Lingo!
Now here’s a claim for the ages: Lingo today released press material announcing themselves the first Voice over Internet Protocol provider offering unlimited calling in Mexico. It is certain that few VoIP offer such convenient plans to the land south of the American border, as the newly introduced Lingo Unlimited Mexico VoIP plan charges just […]
A whale of a sale for Lagan
Rockville, Md.-based CRM / 311 solutions supplier Lagan today announced it will provide its Frontlink solution to no small a company than the 122,000-strong city of Hartford, Connecticut. Hartford is the fourth American city to implement Lagan’s CRM software platform, after Hampton, Va., Minneapolis, Minn. and Yonkers, New York. (Lagan, too, makes specific use of […]
SugarCRM – Hundreds and hundreds served
Okay, so it doesn’t hold a torch to the infamous McDonald’s claim, but SugarCRM Inc. public relations representatives were as happy as a hamburglar with a handful of Big Mac to announce a doubling of its commercial customer base in the past half-year. The list of SugarCRM customers accumulated since the first release of Sugar […]
Kintera a bit down, promises to rise again
Non-profit and government Software as a Service provider Kintera Inc. announced financial results for the first quarter of 2006. Total revenue for the quarter was $10.7 million, up from $9.1 million of one year ago and $9.3 million in the first quarter of 2005. This revenue is greater than Kintera financial consultants had predicted at […]
SAP launches new ERP, CRM software
The Sapphire Customer Conference (now underway in Orlando, Fla.) is known for its product launches, and yesterday SAP entered the fray with an interesting new hybrid of on-demand and on-premise CRM product; a new version of SAP’s core ERP product was also releases. These programs and the concomitant publicity represent yet another bid in SAP’s […]
Duet sings of the future of CRM
The twelve-month collaboration between SAG AG and Microsoft Corporation has entered a new phase with the official confirmation of Duet, a product that is promised to allow used to link SAP business processes with Microsoft Office desktop programs. The product is currently being beta tested in slightly fewer than one hundred joint sites. Originally dubbed […]
Cognos Store Development Blueprint
Cognos Inc., known as the world leader in business intelligence and performance management solutions, today announced the launch of the Cognos Store Development Blueprint, a retail performance solution designed to assist retailers in effectively planning, managing and measuring the financial impact of store development initiatives, including new store construction, remodeling, refurbishments and upgrades. The Store […]
Pervasive integration for digitalKnowledge
PR representatives from Indianapolis, Ind.-based data infrastructure software producer Pervasive Software Inc. announced that digitalKnowledge Inc. has selected Pervasive integration solutions to tie in with its suite of service offerings. Using Pervasive data integration software that includes more than 150 application and data resource connectors, the professional services firm can now help clients view and […]
Onyx Analytics 3.0 in a new version
Bellevue, Wash.-based CRM solutions provider Onyx Software Corporation announced the new edition of flagship product Onyx Analytics 3.0. Based on the Cognos 8 business intelligence platform, Onyx Analytics 3.0 promises a complete customer analytics solution to be tightly integrated with Onyx’ line of CRM and process management products for those in customer support, marketing, sales […]
KNOVA 6.5
Cupertino, Calif.-based service resolution management application vendor KNOVA Software, Inc. has announced the reception of its third consecutive CRM Excellence Award from Customer Interaction Solutions magazine for its KNOVA 6.5. Customer Interaction Solutions magazine is published by the Technology Marketing Corporation alongside their three other influential trade publications, Internet Telephony, SIP Magazine and IMS Magazine. […]