Latest CRM Blog
USA CRM vendors get C’s in R-E-S-P-E-C-T
International research and consulting firm The Customer Respect Group today released a few frankly damning findings from their “Second Quarter 2006 Online Customer Respect Study.” Sponsored by on-demand sales methodology firm Select Selling and focusing on leading CRM vendors, the study, according to its authors, “is the only is the only one to bring an […]
LignUp and Selligent come together
Gosselies, Belgium-based CRM product vendor Selligent announced today its partnership with Silicon Valley, Calif.-based converged communication product vendor LignUp Corporation. The partnership is based in the goal to integrate Selligent web-based CRM products with Lignup’s communication platform in order to produce communications-enable business process products, the first of which will be available later in 2006. […]
Springboard research predicts a bright future for SaaS in Asia
Information technology market researchers at Singapore-based Springboard Research have released a study that shows strong growth in the Asian Software as a Service market in 2005, and sees a rosy future as well. Revenue of the studied area (the continent minus Japan) increased over eighty percent to $80 million in 2005, with CRM currently representing […]
BridgeCRM v.5 from Platypus
Hawthorn, Australia-based Platypus Systems Pty Ltd today announced the release of BridgeCRM v.5, its CRM desktop software designed for medium-sized organizations. BridgeCRM promises to provide efficacious collection and management of information for use in company communication services; the product is designed as a multi-user solution and is said to be deployable easily enough that a […]
Losses (but optimism) at eLoyalty
Illinois-based enterprise CRM services and solutions provider eLoyalty recently released first quarter results for 2006. eLoyalty reported total revenue of $19.6 million for the quarter and, on GAAP basis, reported a net loss of $3.4 million; according to a non-GAAP basis, eLoyalty’s adjusted earnings loss was $1.9 million. As for the second quarter of 2006, […]
SaaS to co-exist with on-site solutions
More than two decades ago, when Sun Microsystems stated “the network is the computer”, it gave an inkling of what is now unfolding as SaaS. The growth of SaaS has freed companies from the need to own expensive hardware and manage several different systems. The SaaS brigade is being led by Salesforce.com. RightNow, and NetSuite. […]
SAP and Microsoft duet together
According to this news item, Duet, the project formerly known as Mendocino, has been officially launched. The announcement was made earlier this week at a press conference held by Microsoft business division president Jeff Raikes and SAP product and technology group executive bored member / president Shai Agassi, SAP executive board member and president of […]
Rich Koch as V.P marketing – Saratoga Systems
CRM solutions provider Saratoga Systems announced the appointment to the team of Rich Koch as vice president of marketing. Koch brings his sales portfolio most recently from Avolent Inc. and a résumé which includes stints as Metreo corporate marketing vice president and marketer at Emdeon (née Healtheon / WebMD). Primary on the Saratoga Systems agenda […]
Real Time CRM awards from ISM Inc.
Bethesda, Md.-based software testers ISM Inc. have awarded their first Real Time CRM Awards. In press material announcing this year’s winners, the goal in the nods was because “CRM applications are maturing, with the ability to provide up-to-the-minute data and insight into corporate performance, and the new awards recognize these developments.” The merit of the […]
Gartner’s “Forecast: CRM Software, Worldwide, 2005-2010”
Another report from Gartner, “Forecast: CRM Software, Worldwide, 2005-2010” has been released. As noted in the “Magic Quadrant” report, this survey indicated expansion in the industry and growth unseen since the early part of the decade. According to the report, license revenue grew by 4.8 percent to $3.6 billion in 2005, finishing well ahead of […]