Latest CRM Blog
Perfect 10 for Oracle?
Oracle has released Oracle CRM On Demand version 10 and market players are not only merely sitting up and taking notice, but offering praise with expressions like “Oracle in delivering,” “the product is evolutionary” and even “earth-shattering” within. Based on Siebel’s hosted CRM application, the newest version of Oracle CRM On Demand promises enhanced customization […]
Microsoft CRM 3.0: Big fish in the mid-sized pond
Big news from the horse’s mouth: Microsoft has announced the worldwide availability of its Dynamics CRM Professional Edition for Service Providers. With CRM 3.0, third parties can be made capable of hosted solution providing wherein CRM services are subscribed to. Succinctly put, customers “will be able to offer up vanilla-flavored hosting solutions,” according to Microsoft […]
ThreeStone and CobbleSoft team up
ThreeStone Group will provide on-demand communications and business development services for CobbleSoft, per a recently announced long-term agreement between the two, via use of CobbleSoft’s web-based on-demand service management and help desk product COIGN Enterprise. CobbleSoft chief executive offer Richard Stevenson said that “Clients are using our self service management methodology at the very heart […]
Phase one done at Retail Ventures
Retail Ventures, Inc. recently announced the successful completion of first-phase Teradata’s Teradata Warehouse and CRM solution. Teradata Warehouse and CRM make possible desktop-driven campaign analytics and communication tools (particularly in areas of marketing activity) for Retail Ventures; customer services are also being supplied by Teradata. The Teradata system assists in reducing campaign logistics and labor […]
Stirrings goes ape (okay, Gorilla)
A partnership has been announced between eBusiness software, service firm GorillaSoft, Inc. and Stirrings; GorillaSoft, Inc. has been given the task of powering the complete Stirrings eBusiness initiative, from outsourced web services to the GorillaCore Enterprise Framework implementation. With the GorillaNet extranet module as template, GorillaSoft designed a custom partner resource center for Stirrings cocktails. […]
The first free suite
Small business solutions provider Office Interactive, Inc. has announced the launch of the first free Web-based application designed for individuals and small teams. Office Interactive an Internet-based suite of collaboration and productivity tools developed for individuals and small businesses. The eponymously named Office Interactive provides extensive collaboration capability available to individuals and small businesses for […]
RightNow finds UK consumers want service right now
Harris Interactive has recently released their “UK Customer Experience Report 2006,” and the results for CRM providers are… well, not so good. In spite of burgeoning CRM and the ever-increasing presence (and market share) of companies such as RightNow, salesforce.com and Siebel, a great majority of consumers in the United Kingdom report dissatisfaction with service. […]
Success in bilingual tech
Draig may not yet be a household name in most markets, but in Wales, they’re discussed in two languages. This Bangor-based firm represents one of suddenly many companies specialized in bilingual software and bilingual business solutions. Early results from 2006 have shown two new Draig-produced products based in the Welsh language to have seen notable […]
Talisma announces impressive first-quarter results
Enterprise customer interaction management and customer relationship management solution provider Talisma Corporation has announced their first quarter results, and they are impressive indeed. Alongside strong bookings growth, Talisma representatives were pleased as punch to announce the company’s attainment of no fewer than sixty-eight new customers for the fiscal quarter ending March 31. Now included on […]
Community Renewal Society chooses Kintera, Alford implements
Kintera, Inc. announced that the Community Renewal Society has completed integration to Kintera’s social CRM system. Nonprofit sector consultants the Alford Group integrated more than 50,000 records and 23,000 historical financial transactions into the Kintera Sphere social CRM system by means of coding accuracy support system address validation. The Community Renewal will now be able […]