Latest CRM Blog
India quickly shifting to CRM systems
In India, CRM systems are making their way into the massive container freight stations market. The latest big fish to enter the CRM pond is Saurashtra Containers; this container freight station will be operational by the end of April in Mundra, Gujarat, and reportedly the number one priority in the business plan will be on […]
Tata, says Siebel
Tata Motors, an Indian vehicle manufacturer with 22,000 employees and one million customers, has implemented the comprehensive CRM software Siebel Automotive. The program has been integrated with SAP applications including inventory and warehouse functions.
Scribe: Well prescribed for ADESA
CRM and ERP systems provider Scribe Software representatives took a little time to pat themselves on the backs this week, announcing some preliminary results from Scribe implementation at ADESA Inc. ADESA purchased Scribe Insight and the Salesforce adapter program from Scribe and reports better results than ever. ADESA, Inc. acts mainly as an auction house […]
AMR lauds SYSPRO
The AMR research piece entitled “SOA May be an Early Hit in the Midmarket” cited small- and mid-sized market enterprise software producer SYSPRO as at the “forefront” of SOA technology and distributed computing. SYSPRO was noted by researcher Dennis Gaughan for its excellence. “SOA might level the playing field,” Gaughan speculated, “making it quicker and […]
Secret big deal for Intervoice
A leading wireless carrier has called upon Intervoice, Inc. services to enhance its customer service. The Intervoice Voice Interaction Platform will be used to replace telephone keypad option input with voice command input for telephone inquiries. Intervoice, said company representatives, was chosen due to its unique capacity to support the carrier’s “virtual agent” customer self-service […]
MicroStrategy for Micro Center strategies
Business intelligence software provider MicroStrategy has announced that Micro Center selected MicroStrategy to be its strategic enterprise reporting and analysis standard. Micro Center is a subdivision of computer retailing giant Micro Electronics, Inc. MicroStrategy will support multiple business intelligence applications for Micro Center, with applications to include analysis, marketing and category management functions. “The MicroStrategy […]
UTI Bank sports a Red Hat
Since migrating its key applications to the Red Hat Enterprise Linux platform, UTI Bank is reporting uptime of 99.9 percent for its call center. UTI now employs the Red Hat Cluster Suite, featuring Red Hat Enterprise Linux and handles more than 7,000 calls daily.
Huge call center for Malaysia
Malayan Banking Bhd (Maybank) has announced an investment of $16.3 million for “what is believed to be the country’s largest call center owned by a local financial provider,” according to press material. Of chief importance in the investment is the deployment of such technologies as interactive voice response facility and customer relationship management software that […]
Opentaps to be unveiled in Santa Clara
The open source ERP / CRM solution Opentaps is set for official unveiling at the MySQL Users Conference in Santa Clara, Calif., later this month. Opentaps is a fully integrated ERP / CRM suite that works with open source databases to offer scalable solutions for accounting, customer service, inventory, manufacturing, warehouses and such. The software […]
SAP and IBM: The beginning of a beautiful friendship
Now that SAP is two months into their CRM on-demand market, new moves have been made by the company in order to more profitably exploit the resources at strategic partner IBM. News regarding the future has been emanating from SAP offices throughout April, as have been pledges to deliver quality from amidst a crowded market. […]