Latest CRM Blog
Quantum leaps at two industry awards
Storage provider firm Quantum Corporation announced the bestowal of two customer service awards today. Quantum scored Omega Management Group Corporation’s NorthFace ScoreBoard Award for customer service and a 2006 Best Practices award from the Service and Support Professionals Association. Quantum was notable in receiving these awards as the only storage-based firm to win either. The […]
Comet chooses Kaidara
Customer support operations knowledge management software provider Kaidara Software announced that UK-based Comet plc. has chosen the Kaidara ADVISOR suite to run Comet customer service and support centers. Thanks to a relationship with Comet sister company Darty, Comet representatives were able to witness the effect of the ADVISOR in call centers previously. Darty is a […]
Infinys deployed by Sri Lanka Telecom
Billing, customer service and human resources provider Convergys Corporation yesterday announced its Infinys Rating and Billing and Mediation software fully operational at Sri Lanka Telecom, Sri Lanka’s major telecommunications provider. The Infinys implementation represented the largest IT project ever performed by Sri Lanka. Over the course of the project, Convergys provided business analysis; implementation and […]
Datamonitor report: Viva Mexico!
In a report entitled “Mexico: A solution for the US Hispanic Market?” independent market analyst Datamonitor concludes that Mexico will continue to play host to offshore customer care outsourcing for years to come. With the continuing increase in both population and spending power within the Hispanic and Spanish-speaking markets in America, Mexico’s leading position in […]
Shanghai Unicom gets customer management platform
AsiaInfo has announced development for Shanghai Unicom of a customer management platform. Facing the ever-increasing challenges of an ever-increasing market, Shangai Unicom sought a platform to keep up with user growth and tightening competition. AsiaInfo CEO / President Steve Zhang promised his company’s platform would “give Shanghai Unicom a deeper understanding of customer needs and […]
The HEAT is on: FrontRange takes Best Help Desk Solution prize
The HEAT product suite has earned FrontRange customer recognition as the “Best Help Desk Solution, Best in Americas” at the 2006 Contact Center World Members’ Choice Awards. Contact Center World is a contact-center industry global support organization, and 2006 marks the fourth year such awards have been bestowed. The award was the result of the […]
Sage Wisdom: Aberdeen’s International Success Strategy Winner announced
“Success Strategies for Leveraging Customer Intelligence,” a report released by the Aberdeen Group, named Sage CRM SalesLogix user by conference and trade show business services provider Conferon Global Services, Inc. an International Success Strategy winner from among eight hundred such firms. Conferon Global was singled out for its 35% improvement in customer acquisition rates, thanks […]
Softalk talk on OfficeTalk
OfficeTalk 4.5, the recent upgrade to Softalk’s popular CRM software, has been announced by the company. The Softalk promise between OfficeTalk 4.5 is “to improve productivity and simplify administration by providing one central place to organize business information such as contacts, appointments, telephone calls, e-mail, letters and other documents.” Simply put, OfficeTalk 4.5 is packed […]
Oracle plans for Siebel CRM
Oracle has announced a few details regarding its future plans, particularly those involving the recently purchased customer relationship management solutions provider Siebel and its products. In the near future are plans to develop Siebel CRM 8.0 and 8.1. The former should be released some time early next year, and the follow-up later in 2007. Press […]
On Cloud Ten: Transcom purchases sixty percent
Luxembourg-based CRM product provider Transcom WorldWide SA announced their $1.5 million investment in Cloud 10 Corporation, giving Transcom a sixty percent stake in the firm. Key to the acquisition was the inroads Cloud 10 would provided: Based in America, Cloud 10 employs American-based agents. “This partnership presents Transcom with the perfect opportunity to enter the […]