Latest CRM Blog

Salesboom pushes Magic Button

In response to a wave of crashes plaguing Salesforce.com that has been called farcical, Salesboom today announced the unveiling of the Salesforce Migration Magic Button developed specifically for disenchanted Salesforce customers. The recent salesforce.com crash on Black Friday was its fourth publicly acknowledged crash in four months. Salesboom offers a fully refundable service level agreement […]

Kintera Sphere v8 gains good early response

Financial data made public by Kintera Inc. shows that that company’s customer base continues to expand, as first quarter 2006 saw $8.8 million in new contracts and a whopping 300 new client organizations garnered by Kintera. Kintera representatives cited their solutions in the non-profit area as having made the difference. The new social CRM system […]

Microsoft and Alcatel officially announce formal alliance

The formal alliance between Alcatel and Microsoft was officially announced today. A joint integrated system to provide a CRM and Contact Centre solution across EMEA, the Asian Pacific Rim, and Latin America. Alcatel’s OmniTouch Contact Centre Premium Edition will be integrated with Microsoft’s new CRM management system, Microsoft Dynamics CRM 3.0. The firms will combine […]

InvisibleCRM is cool

Though it’s spring, Moscow-based InvisibleCRM is still cool. The company has announced its inclusion in Gartner’s prestigious “Cool Vendors in CRM Sales and Customer Service and Support 2006.” The “Cool Vendors” report is a biannual listing of IT service and outsourcing vendors that Gartner defines as “a company that offers technologies or products that are […]

Big deal by Salesforce.com

Mobile technology manufacturer Santa Monica, Calif.-based Sendia Corporation was acquired today by Salesforce.com. The first acquisition by CRM technology provider, the Sendia purchase represented a $15 million cash transaction. The move was precipitated by the desire to augment its AppExchange platform with mobile functionality. Indeed, soon after the announcement of acquisition came the presentation of […]

Officially, George is new CEO at QVC

Michael George has officially moved into the president / CEO position at QVC. After having served as CEO-elect and president for six months, George and industry players were surely not surprised to hear of the decision after former CEO Doug Briggs’ retirement. George made his way up to the top of the QVC chain by […]

Dow Corning and Cognizant get even closer

Dow Corning Corporation,which is a vendor of silicon-based technlogy products and services, has announced that IT service vendor Cognizant Technology Solutions will execute the implementation of their new CRM system. Implemented with the SAP NetWeaver Platform will be the mySAP CRM 5.0 system. Dow Corning has long used SAP products and decided to standardize its […]

Steria to get borough up to tech spec

Service firm Steria has recently been award a prestigious (if small) five year £2.1m IT support contract. Awarded by Hinckley and Bosworth Borough Council, Steria has been contracted to complete a multi-task project including establishment of CRM enabling customer contact, web site improvement and remote capabilities. A small borough in the UK, Hinckley and Bosworth […]

Jacobsons celebrates two decades in Dubai

At its Dubai headquarters, Jacobsons Direct Marketing Services recently celebrated its twentieth year of existence. Representing some five million-plus database records, Jacobsons is the largest CRM and Direct Marketing provider in the Middle East. The direct marketing industry itself is said to growing exponentially in the Middle East, with particular change coming to the United […]

HMC and CLASSICAL Sign Agreement

CLASSICAL, a subsidiary of the N. Daskalantonakis Group, has chosen travel-industry solution provider Hospitality Marketing Concepts to design its hotel membership program for its four properties in Greece: Athens’ Acropol and Omonia Grand; the Rehtymnon Plaza Spa & Suites in Crete; and Kalamata’s Filoxenia Hotel. Members entering the CLASSICAL rubric will receive special rates, upgrades, […]