Latest CRM Blog
Compiere to introduce collaboration management system in Bonn
Open source CRM and ERP application provider Compiere, Inc. will reveal its new collaboration management system at the Bonn, Germany, intensive and technical training sessions in May. Compiere Founders Jorg Janke and Kathy Pink will present the integrated collaboration management system. The new collaboration management system enables users to communicate across multiple environments with security. […]
CivicCRM
Through the Indo-Asian News Service comes news of an exciting new opportunity for the non-profit sector. CivicCRM is software designed specifically for non-profit organizations in contact and information organization. CivicCRM can be upgraded and distributed by licensed users, and is hailed as an excellent solution for accepting donations online, managing proceeds and even appropriately thanking […]
The battle: hosted vs. installed CRM
Reacting to the recent near-catastrophic power failure at Salesforce.com, contributing editor David Sims over at TMCnet has posted a nice analysis regarding the pros and cons of hosted and installed CRM systems. In Sims’ opinion, hosted CRM, though the popular choice du jour, is still too immature to meet long-term business needs. Citing a press […]
CRM in the art world of Oz
Australia’s Adelaide Bank Festival of Arts is getting an upgrade. Organizers of the showcase of music, dance, performing arts, and visual arts – really, any medium you can think of – begun Down Under in 1960 has decided to make the plunge from multiple databases to incorporation under a single CRM system. In the 2006 […]
MapLinXWeb launched
Last week, Microsoft CRM 3.0 spatial analysis plug-in MapLinXWeb was launched by Linxoft Solutions Incoporated. The plug-in allows users of CRM to use location-based intelligence in analysis. The press release announcing the launch touted the plug-in’s virtues as yet another application that can be incorporated in Microsoft Dynamics, a CRM system rapidly growing in popularity. […]
The thin line between satisfaction and loyalty
In response to a study recently undertaken by CRM Guru in which seventy percent of customers stated that poor customer service caused them to switch services, Amae Software Co-founder / CEO Vance Christensen offered his analysis of differences between customer satisfaction and customer loyalty on the TMCnet website. Customer satisfaction and customer loyalty, says Christensen, […]
Reasons to fire your boss
The CRM Group website www.badbossology.com recently came together with Pittsburgh, Pa.-based human resources consulting company Development Dimensions International to create an intriguing online survey regarding that dream scenario, being able to fire your boss. Starting from the premise that nearly every employee has, at one time or another, wanted to terminate their employer (in the […]
Strategy and Management exhibition announced
The dates and location for the “Customer: Strategy & Management 2006” exhibition have been announced on the UK-based Customer Management Community website. In what is billed as “the UK’s only event focused on helping organizations acquire, retain and grow more profitable customers,” the event will take place at the Birmingham, UK, NEC on June 21 […]
Perficient buys CRM consulting firm
San Francisco-based Bay Street Solutions Inc. has been acquired by Austin, Texas-based Perficient Inc. The IT consulting firm will dish out some $9.3 million in cash and stocks to purchase the CRM firm in an effort to bolster its North American CRM consulting. The transaction marks the sixth such agreement for Perficient since 2004, following […]
Speakers on Microsoft CRM software benefits
In late March, the Microsoft Convergence 2006 conference was held in Dallas, Texas. Most important to note from users attending was Microsoft’s current power in enticing CRM customers to switch, particularly those using Siebel. Microsoft Dynamics CRM is becoming more and more popular, thanks to the opportunity of its integration with Microsoft Dynamics ERP, Microsoft […]