Latest CRM Blog
Self congratulations and an outage
It was an up and down week for Salesforce.com. On the plus side, Salesforce was proud to announce their March success with a statement to the media Wednesday (5 March) announcing that the company had “delivered 99.999% planned uptime and availability on its service to its customers" in the month. Salesforce.com CEO Marc Benioff was […]
SAP CRM On-Demand
April marks the month in which the SAP CRM On-Demand Solution goes up against the Salesforce.com and Oracle’s new acquisition, Siebel CRM OnDemand. Along with partner in hosting IBM, the SAP CRM sales module will cost would-be purchasers $75 per month, more than a bit of a disadvantage when compared with the established salesforce.com rate […]
InterAction ® for Headwaters
Headwaters MB, which is a middle market merchant bank, has selected InterAction ® CRM solution developed by LexisNexis Interface Software (LNIS). Headwaters intends to use InterAction at the front-end for creating a proprietary relationship database. Companies that have an enterprise worth of up to $ 300 million avail the services of Headwaters for advice in […]
NetSuite Version 11.0
NetSuite, which develops on-demand CRM suites, has released a new user interface for its NetSuite Version 11.0. The AJAX interface is being touted as a first in SaaS applications and is said to facilitate reporting, scheduling, and document management. NetSuite has also introduced SuiteScript, which has been developed using industry-standard JavaScript. SuiteScript is being referred […]
On-demand CRM Vs On-premise CRM
The key factors that decide the appropriateness of a CRM deployment, whether on-site or hosted include the amount of integration required, customer processes, and the extent of operations required for a fruitful customer interaction. An on-demand solution can be useful in scenarios where customer relationships are managed largely by the sales department which functions more […]
Microsoft and Alcatel join hands
Mid-sized companies in Europe, the Middle East, Africa, Asia Pacific, and Latin America, which have contact centers with 25 to 150 agents, will soon have access to CRM and contact center applications being made available by a joint venture between Microsoft and Alcatel. Products include the OmniTouch Contact Center Premium Edition by Alcatel, which has […]
Saratoga CRM 6.5
Saratoga Systems has released the latest version of its CRM software, Saratoga CRM 6.5. Saratoga CRM 6.5 offers the advantage of tremendous integration with back end enterprise systems and easy deployment. The company is positioning its product as an alternative to CRM solutions provided by industry leaders, solutions that can be integrated and customized only […]
Hosted contact center business to touch $ 1.2 billion by 2012
Contact centers that have already deployed their own equipment can still make use of managed services that work in sync with on-site equipment. Technological advances and favorable laws have enabled managed-services providers to offer a wide range of applications to both small contact centers that require self-service applications and large contact centers that operate from […]
Pros and cons of Open source vis a vis SaaS for an SMB
The key factors that influence an SMB’s choice of CRM, whether SaaS or open source, are expense, time taken to go live, extent of customization, dependability of the software, vendor’s standing in the market, and data security. A short-term CRM deployment is achieved in a more cost-effective manner with SaaS, where the per-user cost for […]
Operational and marketing databases
Customer information is maintained for two purposes, operational and marketing. Operational database stores information that is used for generating periodic transaction statements, managing returns, charging credit cards, and tracking customer communication. The operational database is the primary database from which a marketing database obtains its data. The marketing database also gets information from customer profiles, […]