Latest CRM Blog
Oracle’s Siebel CRM OnDemand Selected by McGraw-Hill Construction
McGraw-Hill Construction is now working with Oracle to integrate Oracle’s Siebel CRM OnDemand into its network. McGraw-Hill’s primary objective is to enable network users to efficiently manage their customer leads but with the integration of Siebel CRM OnDemand, McGraw-Hill’s customer base of design and construction professionals will also quickly be able to prioritize projects, identify […]
CRM Sherpa Maximizes CRM Investment
Huber Engineered Woods, a Charlotte, N.C. based building products firm, used Customer Connect Associates when they were ready for a CRM solution and Customer Connect used Salesforce.com. Huber then realized their weakness and went back to Customer Connect for their package of special services, a package Customer Connect calls CRM Sherpa. CRM Sherpa provides customizable […]
It’s Still Coming! Microsoft’s Hosted CRM Solution
It was predicted in some press reports that, when Bill Gates made his keynote speech at Convergence ’06 in Dallas on Monday morning, he would make specific mention of “Titan,” the code name for Microsoft’s planned hostable, multi-tenancy CRM product. The predictions were wrong; instead the focus of Gates speech was ‘software as a service’ […]
InsynQ Announces its Internet-Based CRM Solution
On Friday (3/24/06) InsynQ, Inc. announced its launch of a managed, Internet-based CRM solution for small business as well as for businesses that are in the process of growing. InsynQ’s new product is being called Always-On CRM; Always-On joins and compliments various other online solutions already available through InsynQ and through it’s Appgen Business Software […]
Salesnet scores over Salesforce.com
On March 27th in Boston, Salesnet announced that Pink magazine, billed as the "magazine for professional women" has selected Salesnet to provide a CRM solution to improve their sales process. Genevieve Bos, the owner and publisher of PINK magazine wrote of the decision-making process: "With our disparate sales team, we needed a CRM solution that […]
Oracle’s Siebel CRM Makes Gartner’s Magic Quadrant
On Tuesday (3/28/06) Oracle announced that its Siebel CRM applications have been selected for positioning as a leader in Gartner’s CRM Customer Service Contact Center Magic Quadrant. The Magic Quadrant is published annually by Gartner as a tool for organizations that are considering new Customer Service and Support solutions. The Magic Quadrant is a ranked […]
Avanade: Eyes on Malaysia
Mike Pazak, vice-president of Avanade Inc. is in Malaysia having talks with prospective banking customers and has a lot of confidence that Avanade’s new enterprise CRM for financial solutions will help them win a large share of the Malaysian market and help Avanade grow the Microsoft CRM for the business enterprise and financial services sector. […]
Call for CRM Best Practices
In June of this year (2006), Marketing Mix and Sappi are planning on publishing a best practice CRM with relevance to South Africa. A call for papers has gone out; desired categories include, but are not limited to: automotive, financial, multi-partner program, discount program, airlines, charity, affinity, retail and consultants. To contribute a best practice […]
Hosted Dynamics CRM 3.0
Microsoft has released a new version of its Dynamics CRM 3.0 software. The new version is expected to help Microsoft improve the hosting capabilities of its CRM offering. According to Brad Wilson, G.M, Microsoft Dynamics CRM, in the next two years almost one-third of the company’s CRM clients could move to a hosted environment. computerworld.com […]
Major players in the On-demand CRM field
On-demand CRM can be likened to a disruptive technology that proves its usefulness over a period of time and finally is there to stay. On-demand solutions offer good value to the customers, which is why companies such as Microsoft and Oracle are now joining the established players such as Salesforce.com. On-demand CRM provides enterprises with […]