Latest CRM Blog
Integration of AMC Multi-Channel Integration Suite version 5.0 and Oracle’s PeopleSoft Enterprise CRM version 8.9 successfully validated by Oracle
Wednesday, 22 March 2006 AMC Technology, L.L.C., which provides multi-channel integration solutions for contact centers, announced that the integration of the AMC Multi-Channel Integration Suite version 5.0 and Oracle’s PeopleSoft Enterprise CRM version 8.9 has been successfully validated by Oracle. It is worth noting here that Oracle is a provider of business applications software and […]
InsynQ, Inc. to launch Always-On CRM
Yesterday, Wednesday, March 22, 2006 InsynQ, Inc. a company which provides online application services, announced its launching of the managed CRM application service called Always-On CRM. Always-On CRM is based upon the SugarCRM commercial license, an online CRM implementation suitable for small and growing businesses. InsynQ, Inc. recognizes that small companies are often intimidated by […]
David Cowgill’s 5 steps to successful CRM implementation
Some iterations of CRM, may be confusing. Coining an old phrase; that’s the nature of the beast. Many iterations are geared toward automating customer service operations. However, there is more to CRM than screening service calls. A new dimension of CRM is making its name as a powerful remedy for professional services firms. The new […]
Microsoft Corp. makes 5,000 industry platforms available to customers and partners
Thursday, 23 March 2006, Microsoft Corp. announced that it has now made 5,000 industry platforms available. The platforms are available through Microsoft Solution Finder and Microsoft Industry Builder. Microsoft Solution Finder is an online directory which permits Microsoft Dynamics partners, developers, and customers to conduct a search of over 220,000 Microsoft Certified Partners. The search […]
DMB Financial’s revenue growth improves by 50% with new CRM
I.B.I.S., Inc., a Microsoft Gold Certified Partner and DMB Financial, LLC announced the selection and integration of Microsoft Dynamics CRM for the purpose of automating DMB’s marketing and sales. Previously DMB Financial had difficulties managing its day-to-day operations while keeping up with a boost in business because they were using outdated systems and methods. According […]
SAP to implement hosted CRM service
Broadcast simultaneously from California and New York, SAP recently announced that it will implement a hosted CRM service under its mySAP CRM program. The new service targets its mid-to-large agents. Salesforce.com currently dominates the small and medium-sized businesses. The senior director of product marketing at NetSuite, Sean Rollings, did say however, that NetSuite somehow expected […]
Open source CRM gains traction
Open source CRM, which was first noticed in the CRM market a couple of years ago, was not mature enough at that point in time to meet the requirements of the corporates. Now, according to SugarCRM, the market has awakened to the potential of open source CRM, yet it is not a technology that is […]
SAP offers hosted CRM
SAP has announced that it will be providing a hosted CRM service as a part of its mySAP CRM. The service will cater to the CRM needs of the large and mid-sized enterprise customers of SAP. SAP feels that the vast majority of its 100,600 installed applications should benefit from the addition of the on-demand […]
Technology Group International (TGI) announces enhanced functionality in the newest release for Enterprise 21
At its 2006 Users Conference in February, 2006, TGI revealed a significant amount of software enhancements in the latest edition of Enterprise 21. Version 6.5 contains a substantial amount of new functions ranging from user specific dashboards and trending reports to enhanced CRM functionality and third party integration. Specific features and functionality enhancements include the […]
Sage MAS 500 ERP chosen over Microsoft Dynamics GP
Maryland-based Navtrak, Inc. which provides comprehensive tracking and monitoring of fleet vehicles and mobile workforce employees announced Tuesday, 21 March, 2006 that it was implementing Sage MAS 500. With the Sage MAS 500 implementation, Navtrak is optimistic that it will double in size in both customer volume and total number of vehicles tracked by its […]