Latest CRM Blog
Another outage at Salesforce.com
Salesforce.com experienced another outage of its hosted CRM application service in Europe, Africa, and the Middle East. According to Bruce Francis, V.P, Corporate Strategy, the interruption on January 5, 2006 did not cause any major customer issues. It is still not known if the outage is in any way related to the database problem that […]
Select Comfort chooses Siebel analytics solution
Select Comfort is in the process of deploying a Siebel analytics solution. Select Comfort has 400 stores and revenues of around $ 690 million. The company chose Siebel because of its user friendly interface, speedy report generating capabilities, and the promise by Oracle that the Oracle CRM and ERP suites will be integrated with the […]
The GMC of U.K chooses Siebel
The General Medical Council (GMC), which is the official regulator of the medical profession in the United Kingdom, will be using Siebel Public Sector for its case management platform. GMC hopes to use the Siebel Business Analytics to learn more about the major processes and activities involved in carrying out complaint handling and investigation. dmreview.com […]
Money matters at Oracle
Last year SAP wished to purchase retail management software company Retek and offered $ 8.50 per share. The company; however, was acquired by Oracle for $ 11.25 a share. Oracle has also acquired Siebel systems. PeopleSoft was bought by Oracle for $ 10.3 billion. These three acquisitions add up to $ 15.8 billion. fool.com says: […]
Information lifecycle management
Information is an important resource for organizations. It has significance from the business generation perspective and also from the point of view of legal mandates regarding data retention. Regulations can require the retention of transactional data for large periods of time. This data, which is inactive and is stored purely for compliance purposes, can put […]
SAP looking for converts for NetWeaver
SAP is going full steam ahead to bring out the next version of NetWeaver and its concomitant ESA. At its annual meeting last year, SAP placed significant focus on the development of ESA. With the help of ESA, SAP aims to integrate its NetWeaver platform and enterprise business processes such as order-to-cash flow and CRM […]
Parature on-demand CRM
Parature, which provides on-demand CRM, has added Google search functionality to its offering to Blackboard Inc. realmarket.com says: “By integrating Google with Parature we fully believe our clients’ support experience will be the best in the education marketplace.” Go to: Parature and Blackboard Incorporate Google into Customer Self-Support
GoToMyPC® 5
Citrix Systems Inc, which provides access-infrastructure solutions, has released GoToMyPC® 5. The solution enables drag-and-drop file-transfer, multi-monitor support, performance monitoring and tuning, etc. realmarket.com says: The easy-to-use, secure web service is uniquely supported by five data centers around the world and engages with seven major Internet Service Providers to ensure optimal performance. Go to: New […]
Maximizer 9 eCRM
The Maximizer 9 eCRM is an improvement on the existing CRM tool; it provides simplified advanced configuration and improved reporting. Employees, business partners, and clients can access data on the Web. The application offers an integrated sales and support management solution. eweek.com says: Companies can augment this with an add-on product, Vineyardsoft Corp.’s Workflow Automation […]
WorkSpace CRM for connecting to salesforce.com
Australia-based Smooth Mobility is an enterprise mobile solutions provider. It has entered into an agreement with Sendia Corp. under which it will sell and deploy WorkSpace CRM, a product by Sendia. WorkSpace CRM is a wireless application that allows on-the-move users to access and work on salesforce.com CRM data by means of a handheld device. […]