Latest CRM Blog
Vote on Siebel’s acquisition
On January 31, 2006, shareholders of Siebel Systems Inc. will vote for approving the company’s acquisition by Oracle Corp. In September 2005, Oracle and Siebel agreed to the transfer for a sum of $ 5.85 billion. The deal, which is expected to be completed by the first quarter of 2006, has been approved by the […]
Integration of CCIL and Siebel customer facing solutions
InStranet, Inc., a global provider of multi-channel knowledge applications, announced that the integration between its Contact Centers In-Line(TM) (CCIL) application and Siebel customer facing solutions version 7 has been successfully validated by Siebel Systems Inc. The combination of CCIL and Siebel customer-facing solutions offers a one-point reference source to customers for information on CRM, products, […]
ProClarity 6.1
ProClarity Corporation has launched ProClarity 6.1 which is the latest version of ProClarity(R) Analytics 6. The application enables users to make full use of the enhanced BI capabilities of the Microsoft SQL Server 2005. These capabilities include Analysis-, Reporting-, and Notification-services. The tool enables organizations to analyze data in a variety of ways; thereby enabling […]
SAP and Ness Technologies to continue partnership
Ness Technologies, which has been partnering SAP for the past 11 years in Israel, will continue to offer its product and professional services till 2010. Ness Technologies has worked toward building SAP’s position as a leading provider of ERP and CRM solutions in Israel. crmtoday.com says: There are 196 mySAP installations at Israel’s leading companies […]
Unilever outsources to IBM
Unilever will be outsourcing a major portion of its financial transactional services in more than 20 countries in Europe to IBM. The move is a part of the One Unilever program that intends to make the organization more competitive by streamlining the processes. Financial services offered by IBM will include Purchase to Pay, General Accounting […]
The Oracle Identity and Access Management Suite
Oracle has announced the availability of the Oracle(r) Identity and Access Management Suite, which offers an elaborate and integrated range of products for the protection of applications, critical systems, and data. The Oracle Identity and Access Management Suite includes web access control, identity administration, user provisioning, federated identity management, directory services, etc. Customers can implement […]
Increase in mobile workforce strains IT resources
According to research by the Business Performance Management (BPM) Forum and Avaya, the increase in the number of remote and mobile employees is making it difficult of IT departments to support them. This is leading to problems related to business continuity and individual performance. Industry analysts at IDC state that the number of mobile workers […]
Amdocs CRM solution
Amdocs offers specialized CRM solutions for the communications sector. Amdocs 6 is an integrated suite that includes billing, CRM, self-service, content-revenue management, etc. Amdocs has tied up with SAS for delivering advanced marketing automation and BI solutions to communication service providers (CSPs). The Customer Profitability and Segmentation solution offered by the partners allows telecom companies […]
AppExchange at the heart of the Salesforce Sandbox
Salesforce.com previewed Salesforce Sandbox in the first fortnight of December 05′. The application, which is a hosted tested and training application, is expected to be available in the latter part of this quarter. The application replicates the existing Salesforce.com deployments and enables training on hosted applications from AppExchange, which is an online directory of online […]
Hosted CRM – the way to go
NetSuite Inc. links the future of hosted CRM with the tussle between best of breeds and integrated suites. NetSuite provides its clients ERP, CRM, and e-commerce functionalities. Its proven expertise lies in the field of SFA. NetSuite opines that CRM systems have to do more than just track prospects, it has to convert prospects into […]