Latest CRM Blog

The Cloudforce 2010 is Coming to Town!

Yesterday, Salesforce.com, the enterprise cloud computing company, announced that Cloudforce 2010 will be held on June 22, 2010.  The largest cloud computing event of the year will happen in the San Jose Convention Center in San Jose, CA. Cloudforce 2010 is for developers, customers, or people in the industry.  The event is to welcome and […]

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Why Use Social CRM?

Social CRM is a way of bringing companies back to a customer’s level. The ease of online social networking brings individuals together while isolating businesses that are not up to date. Social CRM is a tool to regain control and a voice in the conversation. Modern social CRM is a new development in that it […]

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PBworks Releases Customer Relationship Edition

PBworks, a leading provider of hosted collaboration solutions for companies, launched a PBworks Customer Relationship Edition today.  This edition is a more interactive CRM solution where professionals and customers can collaborate on shared online workspaces. While PBworks has a solid record in CRM solutions, this new edition is much more engaging and collaborative.  The customer […]

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Defining Social CRM

There are many different parts of social CRM, which is a collection of strategies to engage current and prospective customers. The first strategy is using product components.  The product components include customer community pieces, such as the website ‘Get Satisfaction’  which increases the flow of communication between companies and their customers.  The site gets feedback […]

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A Peek at Things to Come: Salesforce.com Chatter for the Android

Android is quickly catching up to its competitors in the Applications arena. Salesforce.com’s has launched a Chatter Developer Challenge, and programmer Jeff Douglas has created a Chatter Android App. The Salesforce.com Chatter application for Android was built on the Force.com platform and uses Force.com Remote Access Applications with 3-legged OAuth for security. With the Salesforce.com […]

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RightNow Makes A Big Move Into Mobility

On May 20th, RightNow Technologies announced the release of RightNow Mobile, a new on-the-go way for companies to engage with consumers via any mobile device. RightNow Mobile allows customers to receive interactive support through smartphones, tablets, GPS systems, and game consoles using three different techniques: web self-service, web chat, and guided assistance. Web self-service allows […]

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ByAllAccounts Partners with Ebix CRM

The financial sector has new CRM sheriffs in town… ByAllAccounts Inc, an account aggregation service company, will be partnering with Ebix CRM. ByAllAccounts is used by several financial advisors for their services because of the software’s ability to aggregate all client data and integrate seamlessly with management platforms. Ebix CRM provides CRM solutions for the […]

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HubSpot API Opens Up CRM Options

HubSpot Inc. announced their launch of HubSpot Leads, currently in beta mode, that is a customer relationship management (CRM) tool. HubSpot is a provider of internet marketing software that helps businesses build up their client base and online presence. HubSpot has tools in their CRM software that facilitate lead generation, search engine optimization, blogging, analytics […]

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Hoover’s Expands Contact Record Base with Salesforce.com and Access Hoovers 3.0

Hoover’s Inc. announced updates to its Access Hoover’s 3.0 thanks to Salesforce.com’s AppExchange 2. Hoover’s will be expanding their database of enterprises from 65 million to 85 million. Hoovers is a business solutions provider that provides its users with insight and information about companies, industries and key decision makers. “Access Hoovers is one of the […]

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Iron Solutions Unveils New NetSuite-based iPad CRM Solution For The Agriculture Equipment Industry

Iron Solutions, a source of Equipment Market Intelligence used by the agricultural, industrial and outdoor power equipment industries has successfully deployed its NetSuite-powered customer and equipment lifecycle management solution: IRON HQ. Farmers and contractors can now configure new equipment using IRON Builder located at dealer and manufacturer websites. IRON HQ provides end users with access […]

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