Latest CRM Blog
Oracle CRM products for iPhone
Oracle has announced that free Oracle business applications for the Apple iPhone are now available. Soon, businesses will be able to access Oracle CRM products on their iPhones. I guess this is to counter the growing friendship between SAP and RIM and also Microsoft and RIM. It will be interesting to see the kind of […]
In Favor of Open Source CRM
The idea of owning the code to your software, being able to tinker with it and customize it is a powerful motivator for most companies employing a self-respecting IT staff. Open Source offers a tantalizing promise of free/cheap software that can be personalized to your requirements. Simplicity is another advantage; sometimes companies are looking for […]
Succeed with Mobile CRM
The proliferation of mobile communication devices that are now much more than just telephones has interested application providers. Mobile CRM can help traveling executives take timely decisions and furnish advice to demanding customers without having to rely on a data being relayed from an office. Deploying a mobile CRM environment is a new experience for […]
Dunbar Armored Selects Microsoft CRM
Dunbar Armored, an armored car company headquartered in Hunt Valley, Maryland, has selected Microsoft Dynamics CRM 3.0 for its sales teams. Dunbar will use the CRM technology to integrate data that is generated in its 80 branches across the US. Microsoft scored over competing CRM systems on the basis of its role-based CRM capabilities. The […]
Zimbra for Zip Realty
Zip realty has picked the open-source, Yahoo-owned Zimbra, an e-mail, calendar and chat (instant messaging) client. The company chose Zimbra over other products including Google apps because of its open source architecture that will enable it to work smoothly with the existing applications that Zip Realty uses. The new messaging client is facilitating communication between […]
Coveo G2B for CRM
Coveo Solutions, Inc., is offering Coveo G2B for CRM, an application for bringing together data from diverse sources including salesforce.com, Siebel Systems, corporate intranets, tech support emails, customer support databases, and enterprise resource planning (ERP) systems. G2B also offers content analytics and graphical representation of data so that making sense of tons of data and […]
AMC integrates SAP with Avaya
AGL Energy, an Australian energy company, announced today that it’s integrating its Avaya contact center and SAP Customer Relationship Management systems with middleware technology from AMC Technology. The integration process will involve deploying additional Avaya technology that includes the Avaya Interaction Center, an Avaya Voice Response system as well as NICE Perform call recording deployed […]
Intelestream, Interspire Sign CRM Partnership
Intelestream, a Chicago-based software development company that sells automating sales and marketing products for businesses, announced today that it’s signed a partnership agreement with Interspire, a vendor of content management and e-mail marketing software. The companies say that Intelestream will customize, resell, and host the Interspire Shopping Cart, E-mail Marketer, and Knowledge Manager products. Intelestream […]
SAP CRM for South Africa’s OPP
AG announced that South Africa’s Office of the Public Protector has selected an SAP product to transform its case management operations, automating its manually driven investigations, reviews, analysis and reporting processes. The office, an independent and impartial constitutional institution, conducts investigations into alleged improper conduct by state organizations. The SAP package in question is the […]
E-Gain becomes 10 years old
E-Gain is an established name in the field of multi-channel customer service and knowledge management software. E-Gain OnDemand, the hosted version of its EGain Service software suite., has completed 10 years today. E-Gain considers itself to be “the industry’s first-ever hosted enterprise applications software”. It aims to offer a single platform for multi-channel customer interaction […]