Latest CRM Blog
Social CRM needs fine tuning
It appears that even the most “social” business functions of marketing and sales are not perfectly happy with the way social CRM is shaping up. These functions would rather have commissions and sales instead of a community. What I don’t get is that even when they have a good thing going they are getting into […]
Aberdeen Conducts CRM Best Practices Study
According to a recent study conducted by Aberdeen – “Tailor-Made CRM: Best Practices in Customization, Configuration, and Integration”, companies are making use of customizable applications and data collection technologies to customize and configure their applications so that these are tuned to company processes.An important finding was that “best-in-class” companies are much more likely to implement […]
Etelos Release Product Upgrades
Etelos, Inc. has announced the release of updated versions of Etelos Projects™ (project management) and Etelos CRM™ (customer relationship management). The updated versions of these applications, including Etelos Projects for Google Apps, Etelos CRM, Etelos CRM for Google Apps, and Etelos CRM for iPhone™, are now available in the Etelos Marketplace™. Etelos has added its […]
Frontpages Offers Microsoft CRM 4.0
Frontpages Web Hosting Network has added Microsof Dynamics CRM 4.0 to its roster of hosted offerings. The company is a recent Microsoft Gold Partner and is latest offering will give customers an integrated on-demand CRM solution. The pricing is $99 for small business solutions, $495 per month for corporate and $4,595 per month for enterprise […]
Salesforce.com Recognized by Aberdeen Group
The Annual State of the Market report released by the Aberdeen Group has placed Salesforce.com as one of the top vendors. The report evaluates a 100 organizations and ranks them for providing value to the business community. The rankings were arrived at based on information provided by more than 5000 business decision makers. Salesforce.com has […]
SaaS CRM Best Practices
A May 2008 report released by Forrester offers insight into the best possible ways for getting the best out of your SaaS CRM. SaaS CRM, as we all know by now, has made the leap from being in the fringes to becoming a mainstream player. Forrester choses to reiterate the fact for us and bases […]
RightNow Technologies With a New Release
RightNow Technologies has a added multi-channel feedback features in its May ’08 release of its on-demand CRM package. Essentially, a consumer feedback feature, the new feature incorporates online chat. This throws open several possibilities for web marketers. They can obtain consumer feedback in real time, customers can get issues resolved faster, surveys are attached with […]
CRM Helps Create Layers of Value-Add
A very nice and succinct piece here that touches upon the manner in which businesses into commodity trading and those selling high-value goods can make use of CRM. CRM is now being used by businesses to add to the soft value that a consumer perceives in a transaction apart from the object/service he purchases and […]
Microsoft Dynamics CRM 4.0 Comes to Martinsville
American of Martinsville, a Virginia-based contract furniture manufacturer, will be deploying Microsoft Dynamics AX 4.0 and Microsoft Dynamics CRM 4.0. American of Martinsville has a major presence in the furniture segment consisting of hospitality and health care markets. American of Martinsville will use Microsoft Dynamics AX to automate its quoting process, project management and customer […]
Sage CRM Solutions Honored by ISM Inc.
ISM Inc, Customer Relationship Management (CRM) and Contact Center strategic advisors, operating out of Bethesda, Maryland, has included Sage in its Top 15 CRM Small & Medium Business Software Award winners for 2008. Sage products are a regular feature at these awards; Sage CRM received the ISM award for the sixth consecutive year, while Sage […]