Latest CRM Blog
Microsoft Press Publishes Working With Microsoft Dynamics CRM 4.0
Working With Microsoft Dynamics CRM 4.0 is a guide to Microsoft’s newest release of the software. It has been authored by Mike Snyder and Jim Steger of Sonoma Partners. The objective of this book is to guide those who intend to install, customize, or enhance Microsoft CRM. The book will make its debut at Convergence, […]
UK Call Centers Letting Their Customers Down
According to a new research commissioned by Oracle, customers in the UK face the brunt of inadequate services from call centers. The exhaustive study carried out across Europe surveyed 1500 customers and 250 contact centers. The results showed that there was a substantial disconnect between contact center performance and customer expectations. The discontent of British […]
The Benefits Of Home Agents
Virtual call centers depend heavily on home agents and with good reason. A distributed workforce offers several benefits such as around the clock service covering different time zones, tapping into an experienced workforce that may for some reason be unable to travel, reducing the number of shifts of the on-site call center, reduced overhead costs […]
NetSuite Unleashes The BOS
In what could be a great move from the perspective of developers as well as channel partners, NetSuite has announced the release of NetSuite Business Operating System (NS-BOS), which is an open source development platform. NS-BOS will allow ISVs and VARs to create solutions targeted at specific verticals. NS BOS includes core application capabilities, ISVs […]
OpSource Connect Goes Beyond The Firewall
OpSource Connect is a new SaaS solution released by OpSource, which is a Santa Clara, Calif.-based provider of infrastructure and application services. The service will enable companies to access web applications that are spread over multiple platforms. OpSource Connect makes it possible for SaaS services such as those offered by Salesforce.com and NetSuite to connect […]
CRMG Selects Blink Logic
I would classify this collaboration as one of the rarer ones; maybe it’s a sign of times to come. One SaaS provider selects provider’s SaaS software and sells the packaged goods as a service to customers. This is exactly what has happened with Blink Logic, whose on-demand BI product has been picked up by CRMG. […]
Customer Service As A Profit Center
Reframing service as a profit center is the key to driving new growth – So says James L. Watson, regional manager, Neocase Software. In an exclusive viewpoint published at DestinationCRM, James states that all you need to do to drive growth from CRM is to look at it differently, consider it a profit center. Apparently, […]
Verticals onDemand Introduces VBioPharma
Verticals onDemand, which provides SaaS CRM solutions for the pharmaceutical sector, has brought forth the VBioPharma Primary Care Edition CRM application targeted at the Life Sciences organizations. This new CRM is the first of its kind in that it has been pre-validated for PDMA and the Food and Drug Administration s CFR Part 11 compliance. […]
LoyaltyLab E-Mail Marketing Platform
Loyalty Lab’s integrated marketing platform features a stand-alone email product that enables integrated targeting, segmentation, and CRM capabilities. Businesses can send personalized and precise messages thanks to a range of data integration options. The platform is easy to deploy, in fact it is as the company puts it ‘Ready-Aim-Engage’. Marketers can use emails to create […]
Navigor Arrives To Steer South African SMBs
Navigor has launched Oracle’s Siebel-on-demand solution for SMBs in South Africa. Navigor hopes to push the new Siebel-on-demand offering as a solution for the CRM requirements of SMBs. The CRM is available as a rental option thereby putting it within reach of businesses of all sizes. Low entry costs, good broadband connectivity, no maintenance costs […]