Latest CRM Blog
SugarCRM helps geeks on their way
Looks like a likely partnership between two companies with catchy names. SugarCRM, which is one of the premier open source CRM developers out there has helped Geeks on the Way offer improved call center services. Geeks on the way, by the way, is a technology support firm based in Western Canada. The self-proclaimed geeks provide […]
The November 07 is here RightNow
November 07 is the new version of RightNow Technologies’ enterprise class, on-demand customer relationship management solution. November 07 has several interesting features to help online retailers sell more and sell again. These include product catalogs and product information for customers, utilizing RSS feeds to tackle customer queries and propagating content simultaneously across multiple websites. The […]
Chuck Dietrich answers questions on Mobile CRM
Advances in communication have opened up endless possibilities and the increasing number of mobile devices offering browsing experience has caught the fancy of CRM vendors who are now exploring the many benefits that mobile CRM can offer. The most obvious benefit being that company employees can access CRM data on the move. So no more […]
License-based CRM is still big money
Amidst all the noise that SaaS is the only way to go a new report from Datamonitor, catchily titled ‘Decision Matrix: Selecting a CRM Vendor’ states that the worldwide spending on CRM licenses is set to touch $ 6.6 billion by the year end 2012. Datamonitor has developed a decision matrix to help businesses evaluate […]
An introduction to Customer Experience Management
Customer Experience Management, or CEM, is becoming a popular way for industries to capture customer loyalty. CEM puts the focus on the customer rather than the goals of the company, leading to better customer service and ultimately a higher number of loyal customers spreading word-of-mouth advertising to potential customers. Companies that use customer experience management […]
Aspective gives you a perspective on CRM
CRM vendors are now offering would-be clients help in preparing a business case for deploying CRM (basically getting the CEO to loosen the purse strings). It is a savvy business move by these vendors who do all they can to portray the business benefits of their products and services, of course clothed in the lingo […]
More CRM on the iPhone (whoo hoo!)
Update: Get the latest iPhone CRM news. It had to happen. Apple’s long awaited iPhone was so popular so quickly that businesses with the little device are already being offered CRM product to run on the doodad. Companion Link Software got things rolling ‘round about July 4 with a solution providing CRM synchronization for the […]
Taming the tempest
Yesterday here at CRMchump, faithful readers were promised a manageable byte-sized harnessing of the squall of news emitted from the Microsoft Worldwide Partner Conference. And so, here we are. On the sales win side, the Microsofties announced that Securitas Systems USA Inc., the US division of international security systems and services provider Stockholm, Sweden-centered Securitas […]
CRM Live prices released or, Another round of Microsoft vs. Salesforce
Of course, one bit of news dominated CRM-related blogosphere areas and media outlets: Today, it’s all about the Microsoft CRM Live prices announced at the Worldwide Partner Conference in excellent Denver, Colo. (Actually, the conference is producing a steady squall of news items – as these events always do – which will be reported upon […]
All-Out Attack
The news about Oracle today is reading like a press-release version of that 2001 Japanese cinema classic, Godzilla, Mothra and King Ghidorah: Giant Monsters All-Out Attack. The software behemoths aren’t destroying Tokyo with fire breath and the like, but there is a lot of bellowing and stomping going on involving three of the biggest names […]