Latest CRM Blog
It’s all Relational
Relationals, customer relationship management and sales force automation solutions provider for the newspaper industry, announced today that The E.W. Scripps Company has selected Relationals as its company-wide CRM platform to streamline sales processes across its advertising teams. Based on reported positive results at the Rocky Mountain News in Denver, Stuart, Fla.-based Treasure Coast Newspapers, and […]
Rand deploys
Representatives of Houston, Texas-based The Rand Group today announced the official launch of a Microsoft Dynamics Customer Relationship Management practice. Rand Group is solutions provider specializing in integration and deployment of Microsoft product. In the practice, the Rand Group will be employing its expertise in Microsoft platform technologies including data warehousing, business intelligence and business […]
Consona release three, aligns with another
Consona CRM today announced the release of Onyx Adaptive CRM Version 6.0, KNOVA v. 7.1, and the interestingly-named Million Handshakes v. 4.5. The trio of pieces are the first fruits of joint labor between Consona and the now-subsumed Onyx Software Corporation, which was acquired from Consona roughly ten months ago. The Consona CRM release promises […]
The Voice of the ‘stone
CRM solutions provider Mindshare Technologies has announced that Firestone Complete Auto Care and Tires Plus have selected Mindshare’s Voice of the Customer solution. Voice is 24/7 and web-based reporting providing metrics such as store rankings, trends, and goal performance. Reporting includes customer voice, text comments, and customer call back tracking. BFS Retail & Commercial Operations, […]
Google this: My enemy’s enemy…
Go ahead, Google it. You did, didn’t you? No wonder one story dominated any remotely connected industry media today. In the spirit of “My enemy’s enemy is my friend,” the breathtaking whispers say that Google is currently in discussions with Salesforce.com to design some sort of alliance against mutual foe, the biggest of them all, […]
Q&A: Peter Fuzes
Over at the day job – a.k.a. the Budapest Business Journal – we recently scored an interview with Oracle Hungary CEO Peter Fuzes. An edited version of the piece in which Fuzes discusses Oracle’s European status as no. 2, acquisitions in the region, and ERP programs, runs below. Thanks to reporter Robert Higginson and the […]
Tiger(paw) (QB)Traks
Tigerpaw Software, Inc., a provider of customer relationship management and professional service automation software for small- and mid-sized businesses, announced this week its first real-time seamless accounting software integration between Tigerpaw CRM+ and QuickBooks, known by name as QBTrak. (Is that “QB” as in “quarterback”?) QBTrak was developed and sold by TigerTrak, a division of […]
TEC EC makes ERP E-Z
Software evaluation company Technology Evaluation Centers has launched its Enterprise Resource Planning Evaluation Center. The TEC ERP center seeks to “help organizations conduct a thorough and successful requirements-gathering phase.” Specifically, that’s to • determine the right type of ERP system for the given enterprise; • examine how each solution addresses management requirements; • designate crucial […]
Wanna take it for a spin…?
Citing “demand for a hands-on experience with Microsoft Dynamics CRM,” Microsoft certified partner Altico Advisors has launched a monthly “test drive” series for Microsoft Dynamics CRM. Held the second Friday of every month, Altico’s series offers potential users an opportunity to walk through the basic sales, marketing, and service components of Dynamics CRM. At Altico’s […]
Seven secrets to CRM
Cutting Edge Information has released a report on that nice niche industry, pharmaceutical CRM. Not so aesthetically-titled Pharmaceutical Customer Relationship Management: Developing and Improving CRM, the report seeks to identify and analyze the pharmaceutical companies recognized as leading the field in customer relationship management. The sound-bite version of the piece, broken down into a 21st-century […]