Latest CRM Blog
“M” stands for “medicine”
And now, the pharma world is called upon to get in touch with customers via CRM. Pharmaceutical business intelligence leader Cutting Edge Information’s production of the week is a report entitled “Pharmaceutical Customer Relationship Management” begins with the arresting stat that “it costs a pharmaceutical company, on average, 62 percent more to attain a new […]
Compare CRM
CompareCRM is as utilitarian and evocative a name you can have for a setup that does just that – Compare CRM. It seems like the guys at CompareCRM have hit upon a great idea and are doing a great job selling it to small and mid-sized businesses. You can request comparisons between different CRM softwares, […]
Next Star?
Next Generation Logistics, Inc. has announced that Morningstar Foods has selected Next Generation’s FreightMaster TMS as its exclusive on-demand transportation management software. Dallas-based Morningstar Foods operates processing facilities across the US and will apply the FreightMaster supply chain technology to manage the company’s transportation network. Morningstar Foods opted for Next Generation’s hosted Software as a […]
Salesforce move, no. 3
And one more out of Salesforce.com: StraightThrough today announced the availability of StraightThrough ACE for Hedge Funds on the AppExchange. ACE seeks to allows hedge funds to increase fund subscriptions by improving prospecting and service delivery with superior client profiling and business intelligence. ACE for Hedge Funds is tailored to the specialized informational and workflow […]
Salesforce, move no. 2
Salesforce.com produced some results of their own today, announcing that Bear Stearns Asset Management has successfully deployed Salesforce SFA, Salesforce Service & Support and applications downloaded from the salesforce.com AppExchange directory. BSAM will be using Salesforce in consolidating global customer data and integrating multiple critical business systems for portfolio performance management, billing, subscriptions and reporting. […]
Verticals Align with ‘Force
Verticals onDemand, a provider of industry-specific Salesforce platform-based CRM solutions, announced a partnership with sales resource optimization specialist TerrAlign. The companies will a partner to provide life sciences companies with a complete solution for the creation, implementation, and maintenance of territory alignment. Verticals onDemand’s flagship products VBioPharma and VMedical will be tightly integrated with TerrAlign […]
Research from the Cutting Edge
Here at CRMchump, we’ll arbitrarily declare “Pharmaceutical Customer Relationship Management: Developing and Improving CRM” the study release of the week. This one comes out of Cutting Edge Information (great name there: 9.4 out of 10 on the CRMchump Slicker Than Thou Company Names Scale) and features as principal finding that “many pharmaceutical CRM initiatives suffer […]
X(actly) and O(racle OPNs)
On-demand sales compensation management software provider Xactly Corporation has announced its entry into the Oracle partner network (or OPN). Xactly will be integrating Oracle’s Siebel CRM On Demand and Xactly’s Xactly Incent sales compensation management products. Under terms of the CRM On Demand Go-to-Market initiative under OPN, Xactly is promised resources and support to develop […]
Good-as-gold publicity for GoldMine
If GoldMine were smart, they’ll be featuring a piece by Gene Marks headlined “CRM is not a four-letter word” – it’s even got a clever title – out of the San Antonio Business Journal. Not only does folksy writer Marks bring home the message that CRM product is actually for real, honest-to-Adam Smith down-home folks […]
Bad news from Astea
Astea International Inc., a provider of service lifecycle management solutions, today released its fourth quarter and year-end financial results for fiscal 2006. (Better late than never.) For the quarter ended December 31, 2006, Astea reported revenues of $5.7 million, an increase of 8 percent over $5.3 million in revenues for the same period in 2005. […]